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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff was horrible and extremely rude!!! They tried to tell me that they couldn’t find my reservation even though I showed them the confirmation from Hotels.com.
Business response:
Thank you so much for taking the time to review your stay at our hotel, Robert. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Business response:
Thank you for taking the time to review your recent stay at our hotel, Kelli. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Elevator broken, key card never worked, multiple people hanging out outside
Business response:
Thank you for your feedback, Mel. We are terribly sorry that there were maintenance issues present with the elevator and key card, along with the crowds outside. We work hard to ensure that these issues are addressed immediately and we are so sorry if this did not happen during your time with us. We will address these issues with our maintenance and front desk teams for further review and action. We hope that all your future travels are wonderful ones.
Roaches in the room and other guests standing right outside the entrance smoking pot.
Business response:
Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with pest sightings and. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you, Renee. Thank you for rating our hotel.
Roaches in my suite multiple times. Dirty, smells horrible. They did not have dishes for a fee as advertised had to buy my own. Sink inthe kitchen was falling off. Did not get fixed even after telling them twice. Got locked out three time as the keys deactivated took fir ever to get in as front desk was closed. Would never stay here again. Shame on Choice hotels for a place like this. I have been staying with Choice fir years but might have to re-think staying with the moving forward.
Business response:
Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with your keys, pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our hotel did not meet your expectations. We would love to welcome you back if you are in need of a simple, affordable stay. Best wishes in your future travels.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your rating.
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,166 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.