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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Housekeeping never cleaned room the kitchen without utensils Bathroom dirty In general fatal
Business response:
Thank you for your feedback. We do include twice a month room cleaning in the rate but more frequent service can be requested. Many guests prefer the privacy that comes with limited Housekeeping. We also apologize that you were not aware of our amenity offerings. We want guests to be able to choose only the amenities they want to use and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or... read more
It is advertised as Suit but there were no dishes, silverware, pots or pans, no dish soap, no linens for the kitchenette area. Cleaning services once every 2 weeks. No in-room coffee maker, advertised coffee service in the lobby from 7 am to 11 pm however often was not ready by 7 am and removed as early as 7 pm.
Business response:
Thank you so much for this detailed review of your stay. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We are sorry that you were not made aware of our unique amenity offerings. Since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide at an additional charge. We know that this is not what most guests are used to and apologize for any inc... read more
The entire hotel had a wet smell ... rooms were clean.... staff was pleasant but wasn’t at their at there proper area .... waited 5 minutes for someone to check me out ... per housekeeper the manger wasn’t around ....paid 183.67 for one night and don’t not believe it was worth it ... will not stay there again
Business response:
We are terribly sorry for the unpleasant odors and cleanliness issues that you experienced. We will forward your concerns on to the housekeeping and front desk teams to make sure that we are working to provide efficient service during your stay.
Don't stay here. A nightmare beginning that got better.
Business response:
Thank you for letting us know how we came across to you, Darrell. We hope your overall stay met your needs and that you'll come again to see our improvements.
Elevator smells like day old chicken wings You have to return a dirty towel to get a clean one at the front desk Dingy and unappealing
Business response:
We appreciate you taking the time to share you experience at our hotel. We are so sorry for leaving you with this impression of our hotel and that we fell short in the areas of cleanliness during your time with us. We can assure you that we will reach out to our housekeeping staff to alert them of this issue in order to improve in the areas that you mentioned, Don. Thank you for letting us know how we are coming across.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Disappointing and allergic reaction Got to hotel at 6pm new lady checking me in which understanding but system was very slow.. she put me in the first room to left and walk in and minutes later my eyes are watering and sneezing.. it smelled like combination of alcohol and water developed into mold smell.. when you walked in seemed beds all nicely done.. and bathroom.. there was some kind of food or something disgusting 2 spots on picture.. Then i start taking my boots off to relax and i start hearing banging up stairs for hr... read more
Business response:
Thank you so much for this very detailed review of your stay with us. We sincerely apologize for the many issues that you encountered with the check-in times, cleanliness, noise interruptions and unpleasant odors. On behalf of our entire staff, we are so sorry that this was your experience and that it created a negative impact on you during your short time with us. Thank you for letting us know the areas that we can improve in as we are committed to making the necessary changes to deliver the high level of service all our gu... read more
Business response:
I'm so sorry our accommodations did not meet your needs during this stay. Thank you for letting us know how we are coming across.
Nobody was at the front desk. No irons or coffee makers in the rooms. Hair on my towel. Loud neighbors in thin walls. Cheaply decorated
Business response:
Thank you for this very detailed and candid feedback regarding your recent stay at our hotel. Seeing feedback like this is incredibly difficult and not the exceptional experience that we intend for any of our guest's. We apologize for the issues with the towels, noise levels - along with our unique amenity offerings. We allow all our guests to customize their experience and only pay for the items that they wish to use like cookware, for a small additional fee. This helps keep our rates super low and affordable. We also striv... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,166 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.