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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in and the room was not serviced and previous guest dirty clothes was in the room. No towels or soap. I addressed with front desk and they gave me clean sheets for us to make the bed and didn’t say anything. Extremely unprofessional
Business response:
We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that we are improving the level of service we are providing to each of our guests.
Roaches in the bathroom. Manager gave only a 20% discount for this lack of cleanliness
Business response:
Thank you for this valuable feedback regarding your stay with us, Edward. We know how great the inconvenience is when your stay is disrupted by so many bug sightings. We are aware of the problem and have been working diligently at that location to correct this issue and rid them of the pests. We can't apologize enough for the negative impression that you are experiencing and assure you that we will make sure that we improve in this area to create the exceptional experience that all our current and future guests deserve. Than... read more
The Room size was good and bed comfortable, but the room had roaches. They moved me to two different rooms on two diffetent floors and roaches were present. I will not be using this facility again.
Business response:
Thank you for this valuable feedback regarding your stay with us, Tony. We know how great the inconvenience is when your stay is disrupted by so many bug sightings. We are aware of the problem and have been working diligently at that location to correct this issue and rid them of the pests. We can't apologize enough for the negative impression that you are experiencing and assure you that we will make sure that we improve in this area to create the exceptional experience that all our current and future guests deserve. Thank ... read more
Never again Our room didn't even have a shower curtain. I will never again stay at this hotel again. Worse of all my fiance and I go on getaways at least once a month. That's too bad for this hotel, because they would've had lots of business from us.
Business response:
Our main goal is to give you a stay that is clean, comfortable and pleasant from start to finish and it is so troubling to know that this did not come across to you, Viviana. Thank you for your candid feedback as we will use it to turn your negative experiences into positive ones for all of future guests.
This was the worst experience I’ve dealt with when it comes to hotels! And I have travelled all over the world to include places where I didn’t even have a restroom in the room. There was no one to check us in at 3 but there was a sign saying “we’ll be back at 5”. No numbers were being answered and we had to board our dog along with missing plans. Way to ruin a surprise birthday getaway. Spent over an hour on the phone/chat with Expedia so get into another place
Business response:
On behalf of our entire staff, we are so sorry that this was your experience. It is extremely troubling to hear that such a wonderful moment was impacted in a negative way because of the front desk availability. I assure you that we will address this issue with the property to prevent this from happening in the future. Thank you for letting us know how we are coming across.
We could turn in our dirty towels or sheets before 9pm, which sucked because we would get home late. The clean towels that we would get would have some type of stain or didn’t seem clean. The last night we were there was Christmas Day and our key stopped working, no one was there to help us. We called customer service no one picked up. Tried calling the number they had on the wall, no one answered. They had a phone on the wall and the paper next to it said if we have any issues to call 500 we called probably over 100 times a... read more
Business response:
On behalf of our entire staff, we greatly apologize that you had such a negative experience during your time with us, J.T. This is in now way the high standard of service that we strive to give to each and every guest and we are so disappointed that you had to wait so long to get help with your key. We know that an apology doesn't change what happened, but we truly are sorry that this happened. Be assured that your feedback will be used to revisit our standards and training to improve the quality of service that is being giv... read more
Filthy and no one at the front desk for assistance.
Business response:
Hello Ernest. Thank you so much for letting us know about your recent stay at our hotel. We are so sorry to see that that you experienced uncleanliness and issues with getting assistance at the front desk. We know that both things have a negative impact on your overall experience and we are so sorry for that. We look forward to using your feedback to continue to improve in the areas that you mentioned. We wish you all the best in your future travels.
Has to change my room because I found hair in my bed. The towels in the second room were dirty and the facility llacks in several areas very disappointed!!
Business response:
We can't tell you how disappointing it is to see that you did not receive the super clean and fresh room that we work hard to deliver. Be assured that we will revisit our standards and training to ensure that you and all of our guests have the clean, comfortable and pleasant stay that you deserve.
I was staying with my husband, my father in law and my two years old baby. Thank God it was just five days... But those five days were not pleasant. I do not recommend this property for families specially families with babies. It was cigarettes smells everywhere in the halls and in the room with a non smoking room. There were roaches in the room. People asking for money inside the property and one of them was very rude. Staff asking for my room key card when i was serving myself some coffee in the lobby. I thought the coffee... read more
Business response:
Hello, Mara. Our ultimate goal is to provide guests with a hospitable environment and comfortable stay that is clean and affordable. We are so sorry that you felt we fell short in doing just that! We apologize to hear about the negative impression you got of our hotel because of the unpleasant odors, other guests and the issues with the pest sightings and linen exchange. It is never our intent to have your room and stay be less than perfect so please forgive us as we revisit our standards and training to improve for you and ... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,166 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.