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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
there were bugs crawling around on the floor. when we asked the front desk for a iron because there wasn't one in the room, they asked us to go back to the room & double check all the drawers as if thats my job that it is misplaced? if you can't trust your customers words then why should we trust you to book our stay with? not going back again.
Business response:
Thank you for being our guest. We are sorry for the service issue you experienced during your stay. We assure you that we’re reviewing this situation to see what went wrong and, we're taking extra care to avoid this in the future. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The air conditioner did not work, and the room was not clean. It actually smelled like cat pee. Like someone with a cat lived in the room for some time. Would never stay there again.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in your room and that ruined your stay. We have asked our housekeeping team to deep clean the suite to make it up to the mark. Also, we have alerted our maintenance team about the HVAC unit, and they are fixing immediately. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This place had so much dust. No actual breakfast, dont them lie to you. I wish i could get my money back.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Therese, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Not good! The room smelled of smoke and was in general in very bad shape. Service was ok but cleanliness and the room in general was well below standard
Business response:
Erik, thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback considering the odor and the overall condition of your room will be discussed with the appropriate individuals to improve our future guests’ experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
If you like being able to watch planes take off its amazing
Business response:
Thank you for being our guest. We are sorry for the noise issue you experienced and that ruined your stay. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Very old and definitely needs an upgrade
Business response:
Sue, thank you for being our guest. We are sorry our property was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,063 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.