Extended Stay America Select Suites - Tampa - North Airport

Business response:

Thank you for your recent stay at our hotel, and for your comments. We are sorry for the problems you encountered with your room during your stay. We have discussed your experience with appropriate teams, and we have addressed the issues you raised so we can achieve our goal of providing our guests with fresh, clean, and comfortable accommodations. We hope to have an opportunity to welcome you back so we can demonstrate our commitment to a quality hotel experience. Sincerely, Hotel Management 

Business response:

Travon, thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again for a much better experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We are sorry to learn you were not able to make the trip to see us. We are also sorry you are experiencing issues with your reservations. Please be sure to check your cancellation policy terms and reach out to the booking agent used. We are confident they can assist you further. In the meantime, we hope you will choose us should you be able to reschedule your trip. Thank you. Sincerely, Hotel Management 

Business response:

Anon, thank you for being a guest at our hotel and sharing the areas of development. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is important so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel M... read more

Business response:

Marcello, we sincerely apologize for not meeting your expectations with regard to your room. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of your room. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management