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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The girl at the front desk was very nice, however the first room we wnt to #219 wasnt to bad til i pulled out the bed in the couch to get ready for my daughter and it had a rope tieing it closed and in marker some one wrote DO NOT OPEN..and it was covered in dog hair... so i went back to the office and requested another room..so then she gave me another room #350. We opened the door and all we coul smell was smoke and the rug was disgusting.. Outside there were guys that looked like homeless drug addict drunks sitting on the... read more
Business response:
Thank you for your review. We are sorry for the cleanliness issues you encountered in both of your rooms. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. For any queries unresolved, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. On a positive note, we are pleased to know you liked the service provided by our front desk staff. Please give us another chance so we can make it up to you all. S... read more
Yikes The telephone had no buttons...didn’t work. Felt unsafe.
Business response:
Mark, thank you for staying at our hotel. We are sorry for the maintenance issues you encountered and regret the disappointing visit you had. We have taken note of your comment and have shared it with the appropriate team. We also regret you did not felt completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situation. We hope you will consider a future stay as we would welcome the opportunity to regain your tru... read more
Roaches, Inconsistent Service, False Advertising I found a roach immediately after I got into the room and continued to find them throughout my stay. There were also millipedes and ants in the room. Strangely could not find the trash can for the room. Bathroom looks like it was renovated but the shower/tub are in need of serious repair. There was water damage and mold on the ceiling. The shower head started leaking out the sides (where it connects to the pipe coming out of the wall) when I turned it on. Linens seemed clean. ... read more
Business response:
Jana, we sincerely apologize for the difficulties you encountered in your room. It was upsetting to read about the housekeeping and maintenance issues which made your stay uncomfortable. Thank you for bringing these concerns to our notice, and we assure you the necessary remedial actions are taken by the respective teams to improve our future guests' experiences. It was also disappointing to read about the unprofessional service provided by one of our associates. We assure you to work on the feedback provided by you to enhan... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,231 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.