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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Location but there was nobody in the lobby shen trying to check in, then room numbers were very small so it was hard to find your room. The room smelled like cigarettes!!
Business response:
We are sorry for the issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Also, we have asked our housekeeping staff to make sure the room receives a deep clean to remove the smoke odor. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Worst hotel stay ever It was a worst hotel stay while we were in Florida. We had a much better experience in much cheaper places. There was no trash basket in the bathroom nor bedroom area. None. No pen/note pad, no directly/info around the area and vending machine was out of bottled water. Bed wasn’t as comfortable as other cheaper hotel and pillows were terrible. I wish we had something good to say but there were none.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Room was dirty and had stains on the sheets and floors. Smelled like smoke terribly... Not a little, which is normal...
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No amenities, you have to physically carry all dishes, towels, hair dryer and any thing else you may need from the office to your room. There’s no elevator (did not bother us but somebody may have physical reasons why this could be a problem)
Business response:
We are sorry we couldn’t provide you with a hassle-free experience and that you didn’t like our hotel policies. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope to welcome you back to our hotel soon. Sincerely, Hotel Management
NEVER AGAIN EXTENDED STAY, Horrible Service! Booked a total of 14 nights for my sales team as they were in town this past week. 4 rooms total, and all but 1 room had to request a re-clean, room reassignment, deep clean, or to have their door card reader reprogrammed. Hotel management was not understanding at all, and refused all requests to re-clean the room or move my team members to a different room. If I could attach videos I could show you multiple videos of roaches running through the rooms, mold, and garbage under the ... read more
Business response:
William, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Smoky room we paid for a non smoking room Roaches and bugs in the room.
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and h... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,063 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.