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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk closed at 7pm. Had to use call box which sent me to an international operator. We had to call down for bedding for the pull out. Water was being turned off from midnight to 4pm the next day.
Business response:
Thank you for staying at our hotel and for sharing your concerns. Please accept our sincerest apologies for our lack of responsiveness. The service that you described is not typical, and steps have been taken to address the issue. Please know we do not like to inconvenience our guests by shutting off the water to the entire hotel for any length of time. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
We did not get the suite that we paid for. We got two doubles and were not refunded for difference because we booked through Expedia. They wanted to put 4 people in one queen and finally gave us two doubles
Business response:
Michelle, thank you for writing us back. We apologize for not being able to accommodate you in the choice of your room. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. Regarding the refund, please feel free to communicate with us out at our front desk as they will be happy to assist you further. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
this is the first hotel stay that I had to bring our used towels to front desk to replace with new clean towels. The microware didn't work. Breakfast did not include any fruit. No juice wasn't a very good meal.
Business response:
Thank you for staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visi... read more
Nothing. Disappointed. Way below standard..............
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
They had Roaches dirty yoilets and very rude moved rooms 3 times didn't try to make us happy refunded 1 night we had 2 rooms 1 room was 4 nights and the other was 3 nights
Business response:
Christy, thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us ... read more
Worst hotel stay away!!!!!!! The first thing was the Hotel was overbooked didn't have the room we paid for. The room was small, shower leaks, no hair dryer for ice machine in hotel one of the worst hotels I have ever seen in.
Business response:
Richard, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Enmanuel, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,063 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.