Extended Stay America Select Suites - Tampa - North Airport

Business response:

We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Kathy, thank you for being our guest. We apologize for the cleanliness and service issues you encountered during your stay. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our h... read more

Business response:

Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". We offer our apologies for the cleanliness issue. Your feedback is discussed with the concerned team to take the necessary remedial actions ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel ... read more

Business response:

We sincerely apologize for the issues in your room. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. To ensure cleanliness of kitchenware brand standards require us to keep dishware available at the front desk and are complimentary. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We truly care about delivering well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with the maintenance and housekeeping department, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you will re-evaluate us on your next visit. Sincerely, Hotel Management 

Business response:

First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management