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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to pay extra 29 dollars for my emotional support animal as well kinda high price
Business response:
Nick, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I rented the room because I had several hours during a stop-over that I needed to shower, change, and relax. Wasn't planning on staying overnight and for the price I wasn't expecting a lot. It served its purpose, but I definitely wouldn't stay overnight. Bed was lopsided/broken. Side of frig was rusty. Bathroom wood cabinet was rotten and disintegrating. Hair in the shower. Showered and changed...but went elsewhere to relax.
Business response:
Robbie, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Front desk was rude
Business response:
Janice, thank you for your review. We are sorry you did not experience our front desk associates at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
I hated everything!!! There were bugs on the bed and the staff didn’t even care! Got moved to a smaller room!!! The worst stay I’ve had!!!
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. We are also sorry you did not experience our staff at that best. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will afford us an opportunity to redeem ourselves in ... read more
The Most Unsatisfied Customer First... because of my name, they assumed I was someone, with the same name but spelled differently, that had been previously evicted. Not sure if that was why I was given a room in the back part of the "extended stay" where there appeared to be either a party or a bunch of drug deals going on in the building across the parking lot. I was in room 206 with the door facing the odd number rooms of building 3. Not to mention that for a "non-smoking property" there were an extraordinary amount of cig... read more
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The appropriate team has been made aware of the in-room problems you described and we will ensure these are taken care of. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The parking lot was very dark at night time. I did not feel safe
Business response:
Thank you for the feedback. We are sorry for the difficulty you experienced at the parking lot. We value your comments and have shared with our appropriate team so that they can take the necessary steps to ensure better experiences for our guests. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Place had a lot of people lingering around the parking lot late night just staring at people, also the rooms smelled pretty bad. Last but not least, the front desk people were probably the most rude employees I have ever dealt with at any of my extended stay visits. Definitely would not recommend staying here.
Business response:
We are sorry for the odor issue you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We also apologize for the unpleasant encounter you had with one of our front desk team. We are reviewing your comments with our front desk staff to make sure this is not repeated going forward. Thank you for reviewing your stay with us. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodat... read more
When I opened the door of the initial room I was given, it was clear that the previous guest was still occupying the room.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with your initial suite, and that impacted your rating. We are passionate about providing excellent service. Therefore, we take all feedback, good or bad, and use it to improve our services. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,231 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.