This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We made a reservation with our credit card, and we were not able to make the trip. We emailed and canceled the reservation and next day a change was made to our account.
Business response:
Dear Guest, We are sorry to learn you were not able to make the trip to see us. We are also sorry you are experiencing issues with your reservations. Please be sure to check your cancellation policy terms and reach out to the booking agent used. We are confident they can assist you further. In the meantime, we hope you will choose us should you be able to reschedule your trip. Thank you. Sincerely, Hotel Management
Roaches. Mouse Droppings. Dirty. TERRIBLE EXPERIENCE!
Business response:
Anon, thank you for being a guest at our hotel and sharing the areas of development. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is important so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel M... read more
Rooms smell like tobacco and could not sleep because of the odor impregnated on all linen. There were no more rooms to exchange them. They were over booked
Business response:
Marcello, we sincerely apologize for not meeting your expectations with regard to your room. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of your room. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
It was the worst experience in a hotel that we have had in years. No enough parking space. A lot of humidity smell in room. They offered free breakfast and when we asked about it, the reception clerk told us that we will find a good breakfast in a restaurant 2 blocks ahead. Stay away of this place.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
The front desk person was nice but the room was horrible.Bed sheets were dirty with mucus stains and blood marks both beds included.I had to call for clean sheets and make the beds up myself.this was a one night stay and it was horrible i even checked out early
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The rooms were not cleaned and on poor condition. The microwave was rusted and dirty The bathroom had holes on the walls and bathtub was dirty with hair from previous guest. Lights did not turn on and the ac was not working properly. Look elsewhere to stay.
Business response:
Mary, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Never again Only thing good about this place is the location for a early morning flight. Run down, seedy and would not recommend.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that it did not happen during your stay. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,062 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.