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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival I was greeted with a friendly smile and profound customer service. The individual checked me in quick, understanding the toll of driving 20 hours. Unfortunately, the cleanliness of the room was not appealing. Upon entering the room, there was a faint smell of mildew, the bathroom was slightly dirty, and the room's floor was dirty. Ive stayed at this particular establishment before and had nothing bad to say until now. Hopefully this was a bad day and this terrible occurence will not become a habit.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Find another hotel Hotel and room was dirty and smelled musty and unhealthy. Would not recommend or ever stay again.
Business response:
Neil, thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate your constructive feedback and hope we have a futur... read more
there were bugs crawling around on the floor. when we asked the front desk for a iron because there wasn't one in the room, they asked us to go back to the room & double check all the drawers as if thats my job that it is misplaced? if you can't trust your customers words then why should we trust you to book our stay with? not going back again.
Business response:
Thank you for being our guest. We are sorry for the service issue you experienced during your stay. We assure you that we’re reviewing this situation to see what went wrong and, we're taking extra care to avoid this in the future. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The air conditioner did not work, and the room was not clean. It actually smelled like cat pee. Like someone with a cat lived in the room for some time. Would never stay there again.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in your room and that ruined your stay. We have asked our housekeeping team to deep clean the suite to make it up to the mark. Also, we have alerted our maintenance team about the HVAC unit, and they are fixing immediately. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This place had so much dust. No actual breakfast, dont them lie to you. I wish i could get my money back.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Therese, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,231 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.