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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty and had stains on the sheets and floors. Smelled like smoke terribly... Not a little, which is normal...
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No amenities, you have to physically carry all dishes, towels, hair dryer and any thing else you may need from the office to your room. There’s no elevator (did not bother us but somebody may have physical reasons why this could be a problem)
Business response:
We are sorry we couldn’t provide you with a hassle-free experience and that you didn’t like our hotel policies. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope to welcome you back to our hotel soon. Sincerely, Hotel Management
NEVER AGAIN EXTENDED STAY, Horrible Service! Booked a total of 14 nights for my sales team as they were in town this past week. 4 rooms total, and all but 1 room had to request a re-clean, room reassignment, deep clean, or to have their door card reader reprogrammed. Hotel management was not understanding at all, and refused all requests to re-clean the room or move my team members to a different room. If I could attach videos I could show you multiple videos of roaches running through the rooms, mold, and garbage under the ... read more
Business response:
William, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Smoky room we paid for a non smoking room Roaches and bugs in the room.
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and h... read more
We waited 1/2 hour for front desk to come and assist us. Come to find out the room was not available because the people from the night before were still there. They were looking into calling security to remove them from the premises.
Business response:
Thank you for providing feedback about your visit. We apologize for the mix-up with your room and the inconvenience this caused you. Our goal is to provide exceptional service to our guests, and we are sorry this was not your experience. We are working with our team to follow up on your comments so we are more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Trailer park without park ,shetchy,slow service Seedy people , looks like drug related people staying , all rooms access from outside, people csn see in windows easy cause you csnt close curtains properly , air conditioner smelled and was unable to get comfortable temp
Business response:
Andrew, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. Also, your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sinc... read more
DO NOT STAY HERE! Terrible!!!! Absolutely terrible - I have never had a more awful experience at any hotel, ever. The list of things wrong with this place and their staff is far too long to even know where to begin. Do not stay here. There are plenty of other hotels nearby
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This is by far the worst hotel I’ve ever stayed in. I had to switch rooms multiple times. My first two rooms smelled like cigarette smoke, despite being non smoking rooms. The third room also smelled like smoke so I spent the entire trip coughing. The wall by the shower had a hole in it. The comforter was stained
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,232 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.