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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only thing i liked about this hotel was it was close to where i needed to go This hotel is a bug museum, ants and roaches everywhere... the first day we saw a couple killed them and went on about our business the next day a whole funeral arrangements was made for their dead buddies, shortly after an army of ants raided the sink. Roaches crawling all over the tub. Contacted the front desk and NO action was taken. They offered to move us to another room in a different building which also had the same issue... this place ne... read more
Business response:
Thank you for reviewing your stay. Although our location was ideal for your needs, we apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we’re working to ensure procedures are being followed to prevent future infestation. We hope to have the opportunity to resolve your concern to your satisfaction and provide you with a much better impression on a next visit. Sincerely, Hote... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
My mistake with this stay was the assumption that service at the Extended Stay America (ESA) brand was uniform for all properties. The amenities, cleaning policy, and availability of service at this property differed from what I am accustomed to from staying at other ESA properties. Things to note: rooms are on the exterior of the property – similar to a motel, there is no daily cleaning of rooms, rooms do not come fully equipped with kitchen ware, minimal amenities are available, maintenance is only available during the day... read more
Business response:
Thank you for evaluating your stay with us. We apologize for the difficulties you experienced while you were here. We assure you that we have discussed your feedback with the concerned teams, and we’re taking appropriate measures to fix the issues you mentioned. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Poorly maintained, no trashcan, cups, conditioner. slightly smelly bed. broken lamp. anys and tiny roaches
Business response:
Thank you for the specific feedback about your stay. We apologize for the difficulties you experienced while you were here. Please be assured that we have shared your feedback with the concerned teams, and we’re taking corrective action in order to improve our service and facilities going forward. We have also asked our pest control provider to service your room immediately. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
OMG. This place is horrible! It is not worth the price per night!! The rooms smell musty and like cigarettes although the front desk says it is a non smoking hotel. This is more like a motel to me. Mosquitos were in the room, the caulking around the tub is chipping away and getting moldy. I found hair in the tub when I first got there. The carpet got my grey socks black; that's how nasty it is. I wouldn't recommend this place at all. They need a serious deep cleaning of that hotel and some kind of upgrade. I will not be retu... read more
Business response:
Louisa, thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We have also asked our pest control provider to service our property immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Never again There were bugs in our room. I did not feel safe, so much so we decided to leave after a few hours of staying there. If you are looking for a run down place then this is it. When trying to check out front desk staff was no where to be found. There was another customer who had been trying to check in phone that you are to use was not working so there was no way of getting the guy’s attention. I had to call another location and they were no help. After banging on the door he finally answered.
Business response:
Veronica, please accept our sincerest apologies for the front desk service and cleanliness issue you encountered. Although our pest control provider has serviced the hotel, we are working to ensure procedures are being followed to prevent future infestation. Also, we have shared your remarks with the front desk team in an effort to prevent anything like this from happening again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, H... read more
The bed was the best thing at this hotel. The puctures serve no justice at all.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Please choose another place to stay Unfortunately we killed roaches in our room, and when we walked in it look like they had just bombed that room as all of the doors were open and all of the drawers were pulled out. Can’t understand why they wouldn’t double check the room before giving it to someone. There was no hairdryer, there were no pots or pans or anything to use with the stove. The ice tray in the freezer was dirty, so I definitely wasn’t going to use it… And there was no ice machine on property to have an option for... read more
Business response:
Heather, please accept our sincerest apologies for the cleanliness issue you encountered upon arrival and regret as you were unaware of our hotel policy. We would like to inform you that our kitchenware and other in-room amenities are kept at the front desk and are complimentary. Also, our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen aga... read more
not good at all, the amnesty not good no good breakfast, bath tap backed up , toilet baked up
Business response:
We are very sorry you were unhappy with our breakfast offerings and regret the issue you had in your room. We have made a note of your feedback and have shared it with the appropriate team to review and rectify these issues immediately so that we can improve our future guest's experience. Also, your concern will be shared with our brand leaders to determine new breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,063 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.