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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Cockroaches in bathroom and a lack of amenities on property.
Business response:
We're disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and clean stay, and we did not live up to your expectations. We have asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
property don't have elevator, so I had to myself carry large luggage on up floor
Business response:
Thank you for taking the time to evaluate your stay. We are so sorry for not meeting your expectations and regret the inconvenience caused to you during your stay. Please consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Never again Very disappointing. Understaffed. There were no glasses, utensils, or dishes. We asked for coffee and were given ground coffee but had no coffee maker. There was no hair dryer and when I went to the front desk to ask for one they told me that “all the dryers had been loaned out and none were returned “. “Breakfast” involved a “grab-and-go” bag: a muffin and a protein bar. Oatmeal was available but no microwave in sight.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
No cleaning service my entire trip. No clean towels the entire trip. Carpets were stick, gum and possible blood stains. Card key would randomly deactivate, office closes at 7. No room safe. Only 2 pillows. Shower curtain was not the correct size, water was everywhere. No glasses or anthing to use the kitchenette.
Business response:
Mike, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Please note, kitchenware and other in-room amenities are available at the front des... read more
Very unfriendly staff, the room smelt of mildew , no late check out option ontop of staff calling and knocking on the door way earlier then required checkout time. Police constantly knocking on different doors . Very unsafe area
Business response:
Dillon, please accept my sincerest apologies for the odor and service issues you encountered while here. We have shared your concerns with the teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Had bugs in the room. No coffee machine in the room let alone breakfast. This was not an extended stay as it look to be a hotel trying to act like it was. The cabinets poorly made. Stayed for two days and no staff attended to my room. Bed not made and dirty towels were still in the bathroom. Appears people make that place their residence and the rooms are filthy when they leave the door open so guests can see inside. Will not be staying at this type of hotel ever again.
Business response:
We are very sorry for the issues you encountered during your stay with us and that you were unaware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in th... read more
Smelly, rotten room The room(s) smelled of mildew, the beds had sex stains, they smelled like cigarettes (I requested NON-SMOKING). I’m requesting a full refund for my stay. Thank you.
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,063 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.