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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OMG. This place is horrible! It is not worth the price per night!! The rooms smell musty and like cigarettes although the front desk says it is a non smoking hotel. This is more like a motel to me. Mosquitos were in the room, the caulking around the tub is chipping away and getting moldy. I found hair in the tub when I first got there. The carpet got my grey socks black; that's how nasty it is. I wouldn't recommend this place at all. They need a serious deep cleaning of that hotel and some kind of upgrade. I will not be retu... read more
Business response:
Louisa, thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We have also asked our pest control provider to service our property immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Never again There were bugs in our room. I did not feel safe, so much so we decided to leave after a few hours of staying there. If you are looking for a run down place then this is it. When trying to check out front desk staff was no where to be found. There was another customer who had been trying to check in phone that you are to use was not working so there was no way of getting the guy’s attention. I had to call another location and they were no help. After banging on the door he finally answered.
Business response:
Veronica, please accept our sincerest apologies for the front desk service and cleanliness issue you encountered. Although our pest control provider has serviced the hotel, we are working to ensure procedures are being followed to prevent future infestation. Also, we have shared your remarks with the front desk team in an effort to prevent anything like this from happening again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, H... read more
The bed was the best thing at this hotel. The puctures serve no justice at all.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Please choose another place to stay Unfortunately we killed roaches in our room, and when we walked in it look like they had just bombed that room as all of the doors were open and all of the drawers were pulled out. Can’t understand why they wouldn’t double check the room before giving it to someone. There was no hairdryer, there were no pots or pans or anything to use with the stove. The ice tray in the freezer was dirty, so I definitely wasn’t going to use it… And there was no ice machine on property to have an option for... read more
Business response:
Heather, please accept our sincerest apologies for the cleanliness issue you encountered upon arrival and regret as you were unaware of our hotel policy. We would like to inform you that our kitchenware and other in-room amenities are kept at the front desk and are complimentary. Also, our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen aga... read more
not good at all, the amnesty not good no good breakfast, bath tap backed up , toilet baked up
Business response:
We are very sorry you were unhappy with our breakfast offerings and regret the issue you had in your room. We have made a note of your feedback and have shared it with the appropriate team to review and rectify these issues immediately so that we can improve our future guest's experience. Also, your concern will be shared with our brand leaders to determine new breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Nightmare Horrible place . Trashy ! Employee at the front desk weird and not professional at all . I felt unsafe staying here . Felt something bad was gonna happen to me . Will never return . Plus horrible place , smelled like cigarettes.
Business response:
Please accept our sincerest apologies for the front desk service issue you encountered and regret you were disappointed with our property. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
Old rooms, dirty toilets, came late and had to call front desk staff and wait for the front desk staff to let us in and check us in. Room wasn't clean and toilet was dirty.
Business response:
Manish, thank you for being our guest. We are sorry for the inconvenience you experienced upon arrival and for the cleanliness issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Don’t be fooled by the price. The room was clean but had an old odor. I decided I could live with it because it was a clean, NYE and for the price. 2 days later I come to find out they charged my card 250 for smoking. When I called they said that the manager said it smelled like smoke. I was literally only in the room for 5 hours because of going to a gala and they say that it may be the fireworks smell that was on my gown.
Business response:
Krystal, thank you for being our guest. We are sorry for the inconvenience you had. Also, about the charges, please reach out our front desk as they will be happy to assist you further. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,232 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.