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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived at our booked hotel at approximately 12:30 in the morning. No one staffing the desk, locked out of the building and instructions to use the courtesy phone if arriving after regular hours. We called and called and no answer. We could see into the front desk area and could hear the phone ringing but saw no sign of anyone attending the front desk. Finally rang through to corporate who took down all our info and put me on hold. Then they called the front desk just as we had been doing for 30 minutes cause I could hear th... read more
Business response:
Thank you for taking the time to review our hotel. We are very disheartened to read about the problems you experienced, and we hope you will accept our sincerest apologies for what transpired when you arrived at our hotel. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better exper... read more
I dislike everything: (1) Roaches in the restroom, (2) stairs all dirty, (3) room smelled, (4) continental breakfast was only coffee. I will never stay in a place like this. I am disappointed w. Expedia, your shall remove this hotel from your database!!
Business response:
Please accept our sincerest apologies as you were unhappy with our breakfast offerings and regret the cleanliness issue you encountered. We have shared your feedback with the housekeeping team to be more diligent in their efforts. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider... read more
Business response:
Jose, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
they canceled my reservation without letting me know That left me to sleep in my car Because of no hotel rooms available at the last minute
Business response:
We appreciate you taking the time to provide feedback. We apologize for the service issue and that we were unable to accommodate you at our hotel this time. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The only thing i liked about this hotel was it was close to where i needed to go This hotel is a bug museum, ants and roaches everywhere... the first day we saw a couple killed them and went on about our business the next day a whole funeral arrangements was made for their dead buddies, shortly after an army of ants raided the sink. Roaches crawling all over the tub. Contacted the front desk and NO action was taken. They offered to move us to another room in a different building which also had the same issue... this place ne... read more
Business response:
Thank you for reviewing your stay. Although our location was ideal for your needs, we apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we’re working to ensure procedures are being followed to prevent future infestation. We hope to have the opportunity to resolve your concern to your satisfaction and provide you with a much better impression on a next visit. Sincerely, Hote... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
My mistake with this stay was the assumption that service at the Extended Stay America (ESA) brand was uniform for all properties. The amenities, cleaning policy, and availability of service at this property differed from what I am accustomed to from staying at other ESA properties. Things to note: rooms are on the exterior of the property – similar to a motel, there is no daily cleaning of rooms, rooms do not come fully equipped with kitchen ware, minimal amenities are available, maintenance is only available during the day... read more
Business response:
Thank you for evaluating your stay with us. We apologize for the difficulties you experienced while you were here. We assure you that we have discussed your feedback with the concerned teams, and we’re taking appropriate measures to fix the issues you mentioned. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Poorly maintained, no trashcan, cups, conditioner. slightly smelly bed. broken lamp. anys and tiny roaches
Business response:
Thank you for the specific feedback about your stay. We apologize for the difficulties you experienced while you were here. Please be assured that we have shared your feedback with the concerned teams, and we’re taking corrective action in order to improve our service and facilities going forward. We have also asked our pest control provider to service your room immediately. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,232 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.