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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Toilet wouldn’t flush, bed had plastic under sheets that crinkled all night, no trash can, tv to dark to see, no usb port. Electrical outlet missing face plate and sparked when I tried to charge phone!
Business response:
Dear Loretta, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Property was very old, poor maintained, dirty. I will never stay there again.
Business response:
Dear Roland, Thank you for your review. We deeply apologize for the subpar experience you had during your stay. It's disheartening to learn that our property did not meet your expectations in terms of cleanliness and maintenance. Your feedback is invaluable, and we take it seriously. Rest assured, we will address the issues you mentioned to improve the quality of our accommodations. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Staff very nice but hotel overall not nice due to being older and worn. Bathroom upgraded and shower nice but carpet worn and stained and roaches in room (killed 5). Urine smell near stairs and not sure if human or animal. Not a very good location. Pictures were not true to actual place or room.
Business response:
Dear Kimberly, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. On the positive side, it is good that you were pleased with our staff and appreciated the bathroom and shower. Please return on your next visit to the area so we can show you our commitment to outstanding expe... read more
Toilet didn’t work, outlets didn’t work, drawers didn’t open properly and big gap under door where bugs came in
Business response:
Dear Veronica, Thank you for staying with us. We are sorry for the inconvenience caused by the condition of the room. We will discuss with the housekeeping and maintenance team to actively handle such concerns and recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. Never hesitate to speak to them. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management
Poorly located with impossible traffic in and out of location. Room was okay, but overpriced for the amenities or lack thereof.
Business response:
Dear Glenn, It was disappointing to read your comments concerning your stay at our hotel. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
The staff was very nice. There were some plumbing problems with the bathroom sink. There was hair in the sinks, and counters. And there were roaches.
Business response:
Dear Jacinda, We are pleased you found our staff very friendly. However, we sincerely apologize for the plumbing and cleanliness concerns you encountered during your stay. This falls short of the high standards we aim to uphold. Please rest assured that we take your feedback seriously and will address these issues promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience at our hotel.Sincerely,Hotel Management
The room was clean and reasonably comfortable but the exterior was very dirty. I did complain to the manager and he stated they had scheduled the exterior to be cleaned months ago. The exterior needs to be cleaned, and power washed-It was disgusting. until it is cleaned I would not stay there and encourage anyone else not to either.
Business response:
Dear Michael, Thank you for sharing your feedback. We appreciate your acknowledgment of the cleanliness and comfort of your room. We apologize for any inconvenience caused by the exterior condition. Our team is committed to addressing this matter internally and ensuring a cleaner environment for our guests. We value your input and hope you will consider giving us another opportunity in the future to provide an improved experience. Sincerely,Hotel Management
Loud Pot Smelly Over Priced Room The price of our one night stay was much, much higher than the value. The room smelled of pot. The trash can was full. The sounds of planes flying over kept us from sleeping soundly.
Business response:
Dear Christopher, Thank you for your valuable feedback. Please accept our sincere apologies for your stay not being exceptional, as customer care is among our highest priorities. We understand your frustration with the issues you mentioned. Please be assured that there are necessary procedures, and everything we do is in the best interest of our guests and associates. We will ensure that our service levels increase so our team can provide you with the care and hospitality you deserve. Once again, thank you for your feedback;... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,228 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.