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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couldnt sleep. Didn't feel safe. My dog guarded the door all night We arrived late and it was dark. No signs to indicate driveway. Hardctime finding the place. Dark and scary. Day staff seemed friendly. Left after one night
Business response:
Dear Jennifer, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Tampa.Sincerely,Hotel Management
Business response:
thank you for your response.
I entered the room, and saw the bed was neatly made. However, I went into the bathroom, and saw a bath mat/towel was on the floor, and was dirty. I did not see a stack of a clean towel set: bath towel, wash cloth, bath mat/towel. Later, I did see two bath towels in one spot and some wash cloths in another. Why were they in different places, and no bath mat? The next day, the bathroom light went out, and there was a bug on the shower wall. I told all of this to the staff. I was informed that housekeeping was only once every 2... read more
Business response:
Dear Rashmi, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will consider it as we continue to improve our services. Please know that we take cleanliness and guest satisfaction very seriously and will ensure that all issues are addressed promptly. We hope to welcome you back and exceed your expectations in the future.Sincerely,Hotel Management
There was roaches in the room I was in.
Business response:
Thank for your response. We are an outdoor hotel. That is not an excuse, but facts. We understand that occasionally we will have pest get inside the room. For that reason, we have Eco-Lab come out at least 1 time per week to spray for pest. If you have further needs, please reach out to the front desk and we will submit another work order for that to be completed immediately.
It’s a dump the building is in disrepair. The room had a drug infest cheap motel smell which was unbearable. Fridge was rusted and cabinets were chipped and old. Rust on the shower curtain carpet should’ve been replaced yesterday but it was clean but cleaning won’t save this awful experience also way over priced $140 not worth it!!!
Business response:
Dear Daniel, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Did not like There were people sitting in the stairwells at night. I did not feel safe. The bed was extremely uncomfortable. It just felt run down and old
Business response:
Dear Dana, Thank you for staying with us. We are sorry for letting you down, and for the disappointment you felt with the comforts of the bed in your room. We value our guests and their recommendations and will share your comments with our leadership team. Also, the safety and security of our guests are most important, and we take them very seriously. Please allow us to host you again with a better service. Sincerely,Hotel Management
Rented 2 rooms, they were dark and in a questionable part of the place. One’s floor was dirty and sticky. The other we couldn’t get into. Got diffraction roo
Business response:
Dear Randy, Thank you for reviewing your recent visit to our hotel. We sincerely regret the issues which compromised your experience. Our staff makes every effort to ensure a clean and well-maintained suite for our arriving guests. Therefore, it is disappointing this was not your impression. We will address this with our housekeeping team to prevent future occurrences. We hope you consider this an isolated incident and revisit us so we can show you the exceptional stay we typically provide.Sincerely,Hotel Management
Business response:
thank you for your survey. Although we did not meet your expectations. We are working hard to exceed your expectations.
If you are on vacation with your kids or if you are a couple trying to spend a nice weekend after Clearwater please stay away of this place. 160$ can give you a better room anywhere else. I arrived at 10:00 pm other guests look like drug addicts, rooms are old, furniture is falling apart bathrooms's floor was peeling off the ground. stay away from this place. I didn't know I could leave but I was so tired that we stayed I wish I knew I could. Also they have a sign that they are not responsible for your belongings inside your... read more
Business response:
Dear Isaac, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our sincere apologies and consider giving us another chance to show you the outstanding hospitality and accommodations we typically provide.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,006 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.