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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the room expected
Business response:
Dear Layal, Thank you for leaving your valuable feedback. We never want to disappoint any of our guests, so we apologize for not meeting your expectations. We appreciate you for choosing us, and we hope you will visit again so we can make it up to you.Sincerely,Hotel Management
This property was very dirty. Cockroaches on the nightstand and bathroom. Bathroom had licking water coming form the tub. When I told the staff it looks like they new about all of this and did not care. Never coming back here.
Business response:
Dear Claudia, Thank you for visiting us during your time in Tampa. We appreciate you taking the time to share your experience, and we apologize for the difficulties you experienced. Please know that when it is made aware, we make every effort to resolve our guest's concerns or move them to a new room and ensure they make the most of their visit. Therefore, we sincerely regret failing you and will share your remarks with our team to prevent future occurrences. We hope you will try us again to enjoy a more satisfying stay next... read more
I like the location it’s only 8 minutes from my friends house. What I didn’t like about it was The room looked old Dirty floor water needs to be better. Refrigerator needs to be defrosted. Didn’t have anymore covers in bed it’s like a thin sheet. For $146 a night the room needs to be way better
Business response:
Dear Michael, Thank you for taking the time to leave your comments regarding your recent visit. While you enjoyed our convenient location, we apologize for the issues which compromised your experience. Your observations have been duly noted, and we'll use them as a tool to help improve our services moving forward. We genuinely appreciate your feedback and your patience. We hope you will allow us to host you again so we can make it up to you.Sincerely,Hotel Management
The room was tired looking (worn down and over used), the sink in the bathroom didn’t drain. The room had small roaches which came out at night when the lights were off- many of them. We saw them when we turned on the light in the bathroom at night.
Business response:
Dear Karen, Thank you for staying at our hotel and letting us know we have room for improvement. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. Furthermore, we agree that some areas within the hotel are beginning to show their age, and we are having similar discussions. We have shar... read more
Absolute horrible, there’s drug addicts hanging out all around the property. I didn’t feel safe at all getting out of my vehicle. Got to front desk, no receptionist to be found. Finally got room, EXTREMELY DIRTY.. floors will turn your feet pitch black in a few minutes of walking around shoeless. Bad odor and rust around tub. Curtains do not close. Within 10 minute of getting the room I packed up and left. Went to front desk to ask for refund, she said Expedia will refund me and she can’t.
Business response:
Dear Kou, Thank you for your detailed review. We are sorry your stay was anything other than perfect. The lack of responsiveness of our staff and the condition of your suite you describe is unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Furthermore, we assure you that we don't encourage illegal activities inside or outside our premises, and we regret you had to ca... read more
Dirty , with bugs Dirty , had to wipe all surfaces from old spills , fruit flies , roaches , ants . It was a place to lay my head after a long drive . Would not stay here again
Business response:
Dear Guest, Thank you for selecting our hotel and taking the time to write a review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope you revisit us.Sincerely,Hotel Management
The hotel was not what I would have liked to stay in, was dirty and did not feel safe
Business response:
Dear Nick, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates to ensure that it does not happen again. If you have any concerns during a future visit, please feel free to reach our front desk. We always want to resolve any issues while you are here. We apologize for the inconvenience and are grateful for your patience.Si... read more
This place is definitely a zero Star hotel, is super dated and dirty. People smoking on your front door, the smell of marijuana all over the place. Will never stay here again. But you can judge for yourself.
Business response:
Dear Ernesto, Thank you for being our guest and for the candid feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you dese... read more
Stay from hell Check in was good - when we went to the room there was hair and blood looking substance on the sheets - the faucet in the shower was leaking lots of water - making a loud noise. If it wasn't so late we would have moved. Also at check in late we were told the hotel did not have hot water. After a long drive we were tired - slept in our clothes - the worst - my girlfriend is sending the pictures.
Business response:
Dear paul, Thank you for taking the time to review your experience with us. It is disappointing that we could not provide you with a more pleasant stay. Please know we have strict quality control standards to prevent a situation like yours. However, the cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with our housekeeping team to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please be as... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,006 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.