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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the room was decent size, but it was dirty and tired. the sink was lined with black dirt and the drain was full of hair. it looked like they mopped the floor and used the sink, then didn't rinse it out after they were done. The problem is, the floor was filthy too, so, couldn't have been that. The AC was cold, but there was dirt on the pillow. No coffee maker, no cups. The fridge door wouldn't shut all the way. I ended up getting my money back and finding a cleaner establishment. The front desk was helpful in this process.
Business response:
Thank you for your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and are committed to making sure this does not happen again. And we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Rooms not cleaned upon arrival, my door was broken and called management to show but they even care, moved to another room but that was bad also asked for a smoke free room but got a smokers room, very disappointing trip!!
Business response:
Please reach out to hotel to correct the issue
There was fresh dog poop on the carpet, stains in carpet and on the walls and refrigerator. The
Business response:
Reach out to hotel so we can discuss the issue.
Had booked 2 days. Room was filthy! Mold, dust and mildew. Carpet looked like it has never been cleaned or shampooed. Was in the room less than 1 hour and asthma was triggered. I had to check out immediately. Management gave me the runaround regarding a refund! This is not a corporate location so beware folks! My husband and I got sick allergy wise. I will never recommend this place to anyone or stay there ever!
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Business response:
Please reach out to the property so we can assist with any problems you may have had
Could use some cleaning Not very clean in the kitchen area of room - would not use. Bathroom cleanliness was fair. Bed was ok. Alot of noise outside from other guests. We were in building #3 way to the back, so thought it would have been quieter. No elevators so we needed to haul our bags up the stairs in which they were absolutely filthy. Food and garbage laying around. No ice machine on entire property, per desk clerk. At least we had a decent freezer for the bag of ice we had to go and pick up for our beverages. Desk cler... read more
Business response:
Debra, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
My room was dirty. Called the front desk but no help. Pull out bed was everywhere on the floor. The people stayed before me pulled that out and could not push it back. The cleaning crew did not bother to put it back and/or replace/fix it. Called the front desk twice but could not get help
Business response:
I am sorry you had issues in your room and with the staff not helping you. I will address the issues right away.
Pessimo O hotel é muito mais ou menos. A localização é boa mas o hotel deixa a desejar, o quarto é pequeno o ar condicionado enorme e barulhento. O carpete do quarto rstava muito sujo pedi pra mudar de quarto nao mudaram eu fiquei 5 dias la...Pessimo
Business response:
Thank you for your candid evaluation. We for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nasty! I’m not even lying. I don’t write reviews but this hotel nasty!
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,062 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.