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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The fridge was rusted, cabinets peeling, toilet wouldn't flush. The entire place inside and out made you not want to touch anything.
Business response:
Betty, thank you for sharing the specifics of your stay. We take the upkeep of our accommodations seriously, and thus, we sincerely apologize for the housekeeping and maintenance issues you encountered in your suite and the inconvenience this caused. Please be assured your comments will be relayed to appropriate teams in the effort to deliver the well-appointed rooms our guests deserve. We appreciate your feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Roach Motel Southern Comfort, BUT Staff was nice! Lovely, Roach Motel on Southern Comfort Road. Yes, that's the real road name. And you'd need a bottle to stay here very long. I have stayed at some very undesirable places because of schedule or availability. Some have been a little dirty, run down or in a sketchy neighborhood, but I generally did not have cockroaches. These cockroaches were very friendly. They did not scatter when the lights came on and even elected to shower with me. I had to do in one or two, but left the ... read more
The receptionist had clients wait outside the lobby... outdoors. So she can count her money... 90 degree weather.. Stupid
The room furniture and appliances were extremely old, the room smelled so bad that we ended up leaving to another hotel. The picture on the website are NOT the real thing.
Business response:
Edsmibel, thank you for staying with us. We regret not meeting your expectations and that you had to leave us earlier than expected. We are also disappointed you were not satisfied with the condition of our suite. We have noted your comment and will share it with the appropriate individuals for future modernization plans for your accommodations. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Nobody was there to check me in when I arrived. I had to wait over an hour to check in.
Business response:
Nathan, we want to extend our apologies for not providing you with accommodations within an acceptable time frame. We completely understand your frustration and the inconvenience this has caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We do hope you will reconsider and return as we would welcome the opportunity to provide you with the seamless stay you deserve. Sincerely, Hotel Management
Ashley at front desk was highly disrespect and is no help at all
Business response:
Derek, thank you for being our guest and for the feedback. We sincerely apologize for the unsatisfactory service you received from one of our front desk associates. We certainly understand the frustration you must have felt and appreciate your patience. We will address this appropriately with her. Thank you again for your constructive comments, and we hope you will give us another opportunity to show you and your family our commitment to exceptional hospitality. Sincerely, Hotel Management
Very poor cleaning
Business response:
Edwin, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,231 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.