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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we checked the type of room that we paid for was not available and then the room had a an odor and the odor was so bad that it made my lady sick!! Will never stay at another one of these hotels ever again just one of the worst stays ever!! When my girl says it is the worst birthday getaway ever!!
Business response:
Thank you for being our guest and for reviewing your stay. We regret we were not able to accommodate you in the room of your choice and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
I got a non smoking room and it smelled like smoke. There was 2 microwaves in the room, neither worked. The bath tub wasn’t clean. And I had to wait an extra 30 minutes for my room because it needed to be cleaned. The heat didn’t work correctly and I had to have the temp set to 81 in order to be warm. The parking lot had huge potholes. The staff, however, were very friendly, though.
Business response:
Thank you for sharing your review. We apologize for the unfortunate delay in getting your accommodations ready for your arrival. Moreover, we are sorry for the inconvenience you experienced due to smoke and also for the issues you encountered in your suite. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping and maintenance teams so that they are more diligent going forward. We hope to have another chance to redeem ourselves. Sincerely, Hotel Managemen... read more
The hotel is terrible, not cleaning, old, broke. It should be closed. I will never comeback. The worse one I ever see in usa
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered and regret the inconvenience it caused. Your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. We hope you will give us the chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
I wasn't allowed to check in and the staff needs a lesson in customer services
Business response:
Erica, thank you for your review. We are sorry for the incident you outlined and regret the inconvenience caused. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. We understand your frustrations and would welcome the opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any problems you experienced, and we would welcome another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,062 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.