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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room is garbage. Hotel needs renovation - truly a scary place. Note that there have been super negative comments about this place dating back to at least 2019. There are always responses from HQ saying how troubling it is to read the review, that they will act on the problems immediately so they never happen again, etc. Empty words as the place is now and will likely forever be a complete flea-bag, sorry excuse for a hotel. If you have any alternative options whatsoever, steer clear of this pit
Business response:
I am sorry to hear of your experience at our hotel and would like to make it right for you if you would reach out to the hotel so we can speak about the issue you may have had and make it right.
Business response:
If you could please reach out to the hotel so we can address the issues you had with your stay.
Business response:
I will reach out to the guest and find out what happened with her stay and make it right.
Visit was terrible. Exposed carpet tacks in walkway that were stepped on in bear feet. No coffee pot or basic amenities. No ice bucket. Picked up a wash cloth to wash my face. My fingers went through a huge hole right in the middle of the cloth. Room was dirty. Paid a huge amount of money for one night. We Thought that would buy us a nicer room. Boy will be disappointed. And there were no other motels with available rooms at that point. Horrible experience. I will never stay in another extended stay, anywhere.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
The room smelt strongly of smoke. The people before us used the lamp as an ash tray. The floors were extremely dirty. They turned the bottoms of my husband's feet black. And the bathroom had mold. The counters were stained and dirty.
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience and the cleanliness issue in your suite. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. We truly regret the inconvenience caused and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
the room was decent size, but it was dirty and tired. the sink was lined with black dirt and the drain was full of hair. it looked like they mopped the floor and used the sink, then didn't rinse it out after they were done. The problem is, the floor was filthy too, so, couldn't have been that. The AC was cold, but there was dirt on the pillow. No coffee maker, no cups. The fridge door wouldn't shut all the way. I ended up getting my money back and finding a cleaner establishment. The front desk was helpful in this process.
Business response:
Thank you for your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and are committed to making sure this does not happen again. And we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Rooms not cleaned upon arrival, my door was broken and called management to show but they even care, moved to another room but that was bad also asked for a smoke free room but got a smokers room, very disappointing trip!!
Business response:
Please reach out to hotel to correct the issue
There was fresh dog poop on the carpet, stains in carpet and on the walls and refrigerator. The
Business response:
Reach out to hotel so we can discuss the issue.
Had booked 2 days. Room was filthy! Mold, dust and mildew. Carpet looked like it has never been cleaned or shampooed. Was in the room less than 1 hour and asthma was triggered. I had to check out immediately. Management gave me the runaround regarding a refund! This is not a corporate location so beware folks! My husband and I got sick allergy wise. I will never recommend this place to anyone or stay there ever!
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,231 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.