This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No towels or wash cloths in the room. The bed was like sleeping on wood( horribly uncomfortable) and the night time front desk clerk was a jerk!!
Business response:
Paul, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered and for your disappointment with the bed, which impacted you getting a restful night's sleep. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service delivery. We are grateful for your patience and invite you to come back and experience the stay you expect and deserve. Sincerely, Hotel Management
The general manager is nasty n rude
Business response:
Tracey, we apologize for your disappointing encounter and the unpleasant impression you left with. We are concerned about this incident and will have a discussion in regard to this. Please consider choosing us so we can serve you better. Sincerely, Hotel Management
This was a horrible stay. Dirty room and rude staffing
Business response:
Anna, thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the difficulties you had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, H... read more
I had selected the suite with the couch area for the higher price. I paid the higher price and did not get a suite, just the regular tiny room. The cabinets and furniture were all worn and in bad shape. No conditioner in the bathroom. Was not what we were expecting for the price. Definitely stayed nearby for the same price at much nicer places.
Business response:
Crista, thank you for choosing our hotel. We apologize for the difficulties and the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Ants, damaged bathroom door, and holes in curtain. I felt very unsafe and dirty in this hotel.
Business response:
Thank you for your evaluation. We are sorry we did not provide you with a clean and comfortable stay that you deserved. What you encountered does not meet our standards, either. We take the cleanliness of our hotel very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Rude manager and staff. Zero attempt at true friendliness or accommodating simple requests. Worst customer service. The shower curtain in the room did not reach the edge of the tub so water went everywhere. Light flickered. Thin walls. Worst hotel at this price I ever stayed at.
Business response:
Joseph, we appreciate you staying with us and providing your review. We are sorry you didn't experience our staff at their best. We work hard to deliver a service that is best in class, and you deserved better from us. Your feedback regarding the light has also been shared with our maintenance team to make the necessary repairs, and we thank you for bringing this to our attention. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
No bulbs Light bulbs were missing from the rooms and it had ants in the kitchenette but it was clean for the most part
Business response:
Thank you for your evaluation. We are sorry for the issues you encountered in your room and for the disappointing experience you had at our hotel. Your concerns will be shared with our housekeeping and maintenance teams to make the necessary improvements. We value your feedback and hope you will consider choosing us again. Sincerely, Hotel Management
Management was so rude. When I asked to move my room because they were doing pest control, & they were so loud drilling I could feel the room vibrate. She didn’t even offer to check if it was another room available. I made sure to checkout the next day.
Business response:
Thank you for choosing our hotel. We are sorry you did not experience the best from one of our associates. This is not the way we would like our guests to leave, so your feedback has been discussed with the appropriate individual to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The rooms were not clean. The toilet in one room didn’t work. Nobody was in the office for check out.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Moreover, we regret learning that our front desk staff member was not available during check-out. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lap... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,062 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.