Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our front desk team—they work hard to provide warm and helpful service to every guest. We also acknowledge your concerns regarding the condition of the bathroom furnishings and the absence of a hair dryer. Your comments are valuable and will be shared with our management team as we work on future updates to enhance guest comfort and satisfaction. We hope to provide you with a more refreshed experience on your n... read more

Business response:

Dear Guest, Thank you for your positive feedback. We are glad to hear that you had a good experience during your stay with us. Our team works hard to ensure every guest feels comfortable and well cared for. Your satisfaction motivates us to maintain and improve our services. We look forward to welcoming you back to Extended Stay America soon for another great stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize that the condition of our bedrooms did not meet your expectations. We recognize the need for upgrades and are actively planning improvements to enhance the comfort and quality of our rooms. Your input is invaluable in helping us prioritize these efforts. We appreciate your honesty and hope to provide you with a much-improved experience during your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to hear that your experience wasn’t as positive as we strive to provide. We value your input and are always looking for ways to improve. We truly hope to have the chance to offer you a more enjoyable stay on your next visit. Sincerely,Hotel Management