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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived late, but when I finally got here, there was no pillow on the bed and the shower curtain was not on the rod. The rod actually is bent and now the curtain is hanging on the ground. The whole place could use a new coat of paint.
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Sincerely, Hotel Management
No chairs with the tables so I couldn't work without moving the large table towards the bed. No hair dryer.
Business response:
Dear Guest, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate your input and hope you will stay with us again in the future. Sincerely, Hotel Management
The staff goes out of their way for you. Doesn’t matter the time or day, the staff is always helpful.
Business response:
Dear Guest, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on complete guest satisfaction, so we are thrilled this was your experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely, Hotel Management
old muffins, they ran out coffee refused to make fresh half an hour before the time expires. Front desk staff should be more considerate when asked for extra shampoo, no conditioner available
Business response:
Dear Guest, Thank you for sharing your experience with us. We are sorry to learn that parts of your visit did not meet expectations, and we regret the inconvenience caused by the service and refreshment offerings. Your feedback has been shared with our team to ensure improvements are made to accommodate our guests better. We appreciate your comments and hope you will consider returning for a more pleasant and attentive stay in the future. Sincerely, Hotel Management
The staff is friendly, the kitchen is a good size, and the shower was clean with strong water pressure and hot water. My main issue is the layout of the room. The bathroom door blocks access to the rest of the room and if it was opened even it bit, it would swing out to be fully open.
Greta staff, clean units
Business response:
Dear Guest, Thank you for choosing Extended Stay America. We’re glad to know you enjoyed your visit and that our team helped make it a pleasant one. It’s wonderful to hear the accommodations met your expectations. We appreciate your patience and look forward to welcoming you again soon. Sincerely, Hotel Management
The person that checked me in was extremely rude & unprofessional , just when I thought things could not get any worse , the female that checked me out got confrontational , even came outside to my personal car with a male employee . the police were called. This place is is the absolute worst hotel i have ever been to. I highly recommend you sleep elsewhere.
Business response:
Dear Eric, We are truly sorry to learn about the unpleasant interactions you experienced during your stay and sincerely apologize for the behavior you described. This is not the level of professionalism or courtesy we expect from our team. Your feedback has been shared with management to ensure a thorough review and appropriate action is taken. We deeply regret that your visit left such a negative impression and understand your frustration. Please know that we are reinforcing our training and service standards to prevent sim... read more
My favorite stay to stay to, always clean, the staff is courteous, caring and always willing to help.
hotel is good , kusum is helpful and zohaib is good
Business response:
Dear Guest, We are delighted to hear that your recent stay at Extended Stay America was a pleasant one! It is wonderful that our team members, Kusum and Zohaib, made your visit more enjoyable through their friendly and attentive service. We truly appreciate your kind words and the time you took to share them. We look forward to welcoming you back for another comfortable and positive experience soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.