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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i did not stay; entrance and parking areas including the handicap spaces were covered in ice; I use a cane to walk and there was no safe way to get onto the lobby--even the sidewalks were covered in ice. How can you offer rooms when there is no safe way to access the hotel,, The conditions were deplorable!!
Business response:
Dear Guest, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry it was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are handled better in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Yes
Business response:
Dear Guest, We love seeing such a positive rating from your stay. Knowing you had a smooth and enjoyable visit means a lot to us. Thank you for choosing Extended Stay America and for taking a moment to share your experience. Your support is truly appreciated, and we hope to welcome you back again soon whenever your travels bring you this way. Sincerely, Hotel Management
Rooms had heating, plumbing and odor issues. The main lobby also had a strong odor. The beds were not comfortable and room needs to be updated with newer furniture.
Business response:
Dear Guest, Thank you for taking the time to share your feedback, and we sincerely apologize for the discomfort you experienced during your stay. The concerns noted regarding temperature control, fixtures, and the overall freshness of both the room and the common areas are taken seriously and have been passed along for prompt review so improvements can be prioritized. Your comments about the bedding and furnishings also help guide decisions as updates are planned. Providing a more reliable and welcoming environment remains a... read more
THE ROOM WAS VERY CLEAN BUT I HAD TROUBLES GETTING THE TV TO WORK
Great location clean room, courteous staff at check in and check out. My only problem was the water was going down slow in the bathroom sink and shower. Not much of a selection at breakfast. There were 3 muffins left when we went down for breakfast at 8ish.
Business response:
Dear Guest, Thank you for sharing your impressions and for noting the strengths of your stay. We’re pleased to know you were comfortable and well received by our team. We regret the inconvenience caused by the drainage issue and the limited morning offerings, and we appreciate you bringing these matters to our attention. Your feedback helps guide our improvements. We hope you will visit again so we can provide an experience that feels even more polished and accommodating. Sincerely, Hotel Management
Worst stay in a while! Got stuck in the elevator for 1hr and then whole thing was deemed out of service. They didn’t even attempt to fix it. Mind you we were on the top floor! Fire alarm went off 3 times in 4 days, each time because someone was cooking something… doesn’t surprise me because even in our room the Good fan wasn’t working in our room’s kitchen. Sheets were torn and stained… overall just a horrible stay. Won’t be going back here ever again!
Business response:
Dear Guest, We regret to learn that your experience was far from what we aim to provide, and we’re sorry. The situation you described with the elevator, safety alarms, and the condition of your suite falls short of our standard, and we recognize how frustrating and inconvenient that must have been for you. We will share your concerns with the appropriate teams to prevent anything similar from happening again. Thank you for your patience. We hope you’ll consider giving us another chance to deliver the seamless stay you deserv... read more
Complaint Summary: Extended Stay Property - Substandard Maintenance 🛠️ To: Corporate Customer Service / Guest Relations Date: November 2025 This formal complaint details significant, unacceptable maintenance and cleanliness issues at an Extended Stay property, reflecting clear neglect and failure to adhere to corporate standards. Key Issues Indicating Deferred Maintenance/Water Damage: Warped Cabinet Doors: Kitchen cabinet doors are visibly warped from severe water damage, suggesting long-standing issues and potential under... read more
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We are truly sorry for the issues you've experienced with the kitchen cabinets and the cleanliness around the refrigerator. This is not the standard we strive for, and we are grateful for your patience. We also regret the trouble you faced with the shower and the toilet, and our maintenance team has already been notified, so these concerns can be fixed promptly. Your satisfaction is of great importance to us, and we genuinely hope you will reconsider and give... read more
Cleninng, breakfast , staff
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your comments and are sorry to hear that certain aspects of your stay did not meet expectations. Your observations have been shared with our team to ensure improvements are made where needed. We value your input and hope you will consider returning in the future so we can provide you with a more enjoyable and seamless experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.