Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone

Business response:

Dear Guest, We sincerely apologize for the disruption and discomfort you encountered during your stay. Your safety and comfort are our top priorities, and we regret that an isolated incident affected your visit. We are working closely with local authorities and our internal teams to ensure a peaceful environment for all guests. Additionally, cleanliness in all public areas, including hallways, is being readdressed with our housekeeping team. We truly appreciate your feedback and hope you’ll allow us another opportunity to pr... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our front desk team—they work hard to provide warm and helpful service to every guest. We also acknowledge your concerns regarding the condition of the bathroom furnishings and the absence of a hair dryer. Your comments are valuable and will be shared with our management team as we work on future updates to enhance guest comfort and satisfaction. We hope to provide you with a more refreshed experience on your n... read more

Business response:

Dear Guest, We understand that our property serves a mix of short-term and extended stay guests, which can create a unique atmosphere. We continuously work hard to maintain cleanliness and a comfortable environment for all guests. Your comments are valuable in helping us improve our services and facilities. We hope to provide a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your positive feedback. We are glad to hear that you had a good experience during your stay with us. Our team works hard to ensure every guest feels comfortable and well cared for. Your satisfaction motivates us to maintain and improve our services. We look forward to welcoming you back to Extended Stay America soon for another great stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize that the condition of our bedrooms did not meet your expectations. We recognize the need for upgrades and are actively planning improvements to enhance the comfort and quality of our rooms. Your input is invaluable in helping us prioritize these efforts. We appreciate your honesty and hope to provide you with a much-improved experience during your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We regret to hear that your experience was affected by the condition of the building and unpleasant odors. We understand how important a clean, fresh, and well-maintained environment is for our guests. Please know that we are working diligently to improve ventilation and implement stricter policies to address smoking violations. Your comments help us identify problem areas and take corrective action. We appreciate your input and hope to have the opportunity to provide a better experience on your next visit. Since... read more