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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst accommodate of my life This is the filthiest property I have ever stayed in my life, and we travel frequently across many standards of properties. The linens were visibly stained, the under padding saturated and they refused to replace it. They refused our request for additional towels saying we needed to wait another day. The kitchen was visibly decaying and the counters separating from cabinets, which they attempted to conceal with regular paint. It was apparent that large groups of families were living long term in ... read more
Business response:
Dear ryan, We sincerely apologize for the condition of the room and for the service shortcomings you encountered during your stay. Cleanliness, comfort, and guest satisfaction are top priorities, and we regret that we did not meet those standards in your case. Your concerns regarding the linens, kitchen condition, and availability of amenities have been shared with our team for immediate review and corrective action. We are committed to making necessary improvements to enhance the guest experience. We appreciate your honest ... read more
The smell it was so bad
Business response:
Dear Oscar, We are very sorry to hear about the few oversights you encountered during your stay. That’s certainly not the experience we want any of our guests to have while with us. Therefore, we have shared your comments with our housekeeping and facilities teams to work on improvements and ensure that future guests do not encounter the same issue. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to provide a much more comfortable visit next time. Sincerely, Hotel Management
It could be better. First, they gave me a room that smelled like urine, making it impossible to sleep in. I asked if they could give me another room. Thankfully, they gave me a new room the next day. The staff told me I had to move to another room, which made me unsatisfied. The hotel should supervise whether a room is ready to rent.
Business response:
Dear David, We sincerely apologize for the discomfort caused by the initial room condition and the inconvenience of having to move rooms. This is not the experience we aim to provide, and we agree that room readiness should be thoroughly checked before guest arrival. Your comments have been shared with our housekeeping and front desk teams to ensure better supervision moving forward. We appreciate your patience and understanding, and we look forward to welcoming you back under improved conditions. Sincerely, Hotel Management
Refund/Overbooked/no rooms They overbooked the hotel so there was no room
Business response:
Dear Shelley, We deeply regret the inconvenience caused by the overbooking situation, which resulted in no available room upon your arrival. This is not the level of service we aim to provide, and we understand how frustrating this must have been. We are actively reviewing our reservation procedures to prevent such occurrences in the future. We sincerely apologize for the disruption to your plans. Sincerely, Hotel Management
Unable to check in until after 5 pm due to internet issues. Sitting in the car with family in the pouring down rain. Left and was unable to reach the front desk to see if the internet was back up. Even their guest relations were unable to reach them. Neighboring hotels were full, so I'm at their mercy. Desk attendant whose name starts with "N" is clueless and unhelpful. 8 muffins out for breakfast for the whole motel with Floaters in the coffee. Another lesson learned, "You get what you pay for."
Business response:
Dear Tamika, We deeply apologize for the experience you encountered during your stay. We understand how frustrating it must have been to be unable to check in due to internet issues, especially while waiting with your family in the rain. We sincerely regret the lack of assistance and communication from our front desk, as well as the disappointing breakfast and beverage service. Your concerns are being addressed with our team to ensure these issues are corrected promptly. We appreciate your honesty and hope to provide you a f... read more
Great property lobby immaculate exterior well manicured. Room smelled feshly cleaned ac unit brought room to desired temp quickly
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.