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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It wasn’t a five star hotel, but it was great for what it was. I felt safe and the bed was super comfortable. The room was neat and not super dirty. The pet fee was the most reasonable (only 25 dollars) and the location was perfect. Super close to everything and surrounded by lots of trees and grass. It was very quiet and calming there. It did smell like smoke outside and near the stairwell, and some things just looked worn and old. But again…it provided a good place for me and my dog to spend one night. The breakfast option... read more
Business response:
Dear Emma, Thank you for your thoughtful and balanced feedback. We’re so glad to hear you felt safe, enjoyed a comfortable bed, and appreciated our pet-friendly policy and peaceful location. Your kind words mean a lot, and we’re happy we could provide a restful stay for you and your dog. We also appreciate your honest comments about the smoke smell and worn areas, which we are actively working to improve. We're always striving to enhance the guest experience, including breakfast offerings. Thank you for the local recommendat... read more
Great property lobby immaculate exterior well manicured. Room smelled feshly cleaned ac unit brought room to desired temp quickly
The funiture and mirror in bath room very worn. Front desk staff very nice and helpful. No blow dryer for my hair.Room Needs some updating.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our front desk team—they work hard to provide warm and helpful service to every guest. We also acknowledge your concerns regarding the condition of the bathroom furnishings and the absence of a hair dryer. Your comments are valuable and will be shared with our management team as we work on future updates to enhance guest comfort and satisfaction. We hope to provide you with a more refreshed experience on your n... read more
Good
Business response:
Dear Guest, Thank you for your positive feedback. We are glad to hear that you had a good experience during your stay with us. Our team works hard to ensure every guest feels comfortable and well cared for. Your satisfaction motivates us to maintain and improve our services. We look forward to welcoming you back to Extended Stay America soon for another great stay. Sincerely, Hotel Management
Property needs upgrades urgently , bedrooms are terribles
Business response:
Dear Guest, We sincerely apologize that the condition of our bedrooms did not meet your expectations. We recognize the need for upgrades and are actively planning improvements to enhance the comfort and quality of our rooms. Your input is invaluable in helping us prioritize these efforts. We appreciate your honesty and hope to provide you with a much-improved experience during your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,860 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.