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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I really enjoyed my stay, didn't want to leave. It was comfortable, quiet and I slept peacefully. The area is beautiful and within distance of shopping and dining areas. Although all staff were kind upon arrival, Naseer was very polite, courteous and informative. He addressed all my questions and concerns. Will be back soon :)
Business response:
Dear Cyndie, Thank you for sharing such a lovely review. We're thrilled to hear that your stay was peaceful and comfortable, and that you enjoyed the beautiful surroundings and convenient access to shopping and dining. It’s especially wonderful to know that Naseer made a lasting impression with his courteous and informative service. We’ll be sure to pass along your compliments to him and the rest of our team. Extended Stay America looks forward to welcoming you back for another relaxing and enjoyable stay. Sincerely, Hotel M... read more
Na
Run down. Not clean. Coming apart. Remote for tv didn’t work. Trash all over the ground around full and over flowing trash cans. Water never got hot. Side entrances didn’t lock correctly. Water from the shower had walls and floor coming apart. Sheets were clean. Just an older property in need of a massive renovation.
Business response:
Dear Jose, Thank you for taking the time to share your feedback. We sincerely apologize for the numerous issues you encountered during your stay and understand how disappointing and frustrating this experience must have been. While certain aspects, such as the age of the property, present challenges, your comments regarding cleanliness, maintenance, and overall comfort are taken very seriously and have been shared with our team to guide improvements. We are committed to enhancing our facilities and services to ensure a safe,... read more
Its is unfortunate the desk clerk did not understand how to process a third party pre-paid reservation. I had to make a additional payment for the room and instructed that I will receive a refund later during the week.This by all means unacceptable for check in to room booked through Expedia and/or Exetended Stay
Business response:
Dear James, We sincerely apologize for the difficulties you encountered during check-in and for the added stress of having to make an additional payment despite your reservation being prepaid. We understand the importance of a smooth and efficient check-in, especially after travel. Your comments will be reviewed closely to help us continue strengthening our processes with third-party reservations. While situations like this can be complex, we greatly value your perspective and will use it to guide improvements in both traini... read more
It was just a simple place if you don’t mind a little dirtiness in spots that won’t affect you. I had a safe experience. But it’s affordable if you simply need a place to sleep. Don’t expect anything fancy or an actual breakfast. But definitely better than a motel.
Nice stay, kusum is helping, quite place
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.