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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross! Not clean! SUPER dirty and gross! There was cookie crumbs found in the bed from previous visitor. Nothing was clean! The doors to the outside didn’t lock properly. Air Conditioning in the room didn’t work. And when I spoke to the hotel staff they just said they will tell the correct people and that they can’t help any further.
They overbooked and my room was downgraded from 2 queen beds to one queen and a cot. They would not offer discount on first day or refund to leave the second day. The cot was metal coils covered with thin fabric. I have never seen a “mattress” like this! The toilet was not attached to the floor.
The toilet seat was completely broken and the staff did nothing to fix it during a 2 night stay. Never again,
Business response:
Dear Hector, We sincerely apologize for the inconvenience you experienced with the broken toilet seat and, more importantly, for the lack of timely response from our team during your two-night stay. This is certainly not the level of service we aim to provide, and your comments have been shared with our maintenance and front desk teams to ensure better follow-up and accountability. We truly regret that this issue impacted your stay and understand your frustration. We appreciate you bringing it to our attention and hope to we... read more
Outdated and dirty
Business response:
Dear Bill, We’re sorry to hear that your experience did not meet expectations and that you found the property to be outdated and lacking in cleanliness. Providing a well-maintained and clean environment is very important to us, and we regret falling short during your stay. Your comments have been shared with our housekeeping and maintenance teams for immediate attention, and we are actively working on improvements. We appreciate you bringing these concerns to our attention and hope to have the opportunity to welcome you back... read more
Dirty
Business response:
Dear Glenn, Thank you for sharing your feedback. We’re truly sorry to hear that cleanliness did not meet your expectations during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short in your experience. Your comments have been shared with our housekeeping team for immediate review and corrective action to ensure this does not happen again. We appreciate you bringing this to our attention, as it helps us improve our service. We hope to have the opportunity to welc... read more
It was okay,
Business response:
Dear Kevin, Thank you for taking the time to share your thoughts about your recent stay with us. We’re glad to know your experience was satisfactory, but we always aim to provide more quality visit. Our goal is to deliver a stay that is comfortable, seamless, and memorable for all the right reasons. Your feedback encourages us to continue improving in all aspects of our service and facilities. Should your travels bring you back to the area, we would love the opportunity to offer you a stay that exceeds expectations. Sincerel... read more
The place didn't not clean the room for 3 days even after we asked
Business response:
Dear yoon, We sincerely apologize for the inconvenience caused by the lack of housekeeping service during your stay. Guest requests for additional service should always be honored promptly. We regret that your request was not fulfilled and have addressed this with our team to ensure better communication and responsiveness moving forward. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to offer you a much-improved experience in the future. Sincerely, Hotel Management
It wasn’t a five star hotel, but it was great for what it was. I felt safe and the bed was super comfortable. The room was neat and not super dirty. The pet fee was the most reasonable (only 25 dollars) and the location was perfect. Super close to everything and surrounded by lots of trees and grass. It was very quiet and calming there. It did smell like smoke outside and near the stairwell, and some things just looked worn and old. But again…it provided a good place for me and my dog to spend one night. The breakfast option... read more
Business response:
Dear Emma, Thank you for your thoughtful and balanced feedback. We’re so glad to hear you felt safe, enjoyed a comfortable bed, and appreciated our pet-friendly policy and peaceful location. Your kind words mean a lot, and we’re happy we could provide a restful stay for you and your dog. We also appreciate your honest comments about the smoke smell and worn areas, which we are actively working to improve. We're always striving to enhance the guest experience, including breakfast offerings. Thank you for the local recommendat... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.