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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty rooms, dirty sheets. Room smell like pee. Complain and was told they have no more rooms available. Came from New York. Inhaled pee for 2 days. Annoyed !
Business response:
Dear Tavia, Thank you for sharing your experience. We sincerely apologize for the condition of your room and the distress it caused during your stay. This is not reflective of the standards we strive to maintain, and we understand how frustrating it must have been, especially after traveling. Your feedback has been shared with our housekeeping team to ensure improvements are made and similar situations are avoided in the future. We value your input and hope you will consider giving us another opportunity to provide a cleaner... read more
Value is there with this property. Bed, Shower, internet, desk, and breakfast.
Good
Business response:
Dear María, We are so glad to know you had a pleasant stay! It is always a pleasure to hear from guests who enjoyed their visit. Thank you for taking a moment to share your feedback and for choosing Extended Stay America. We look forward to welcoming you again soon for another comfortable and enjoyable experience. Sincerely, Hotel Management
The room was clean. The staff helped me stock my kitchen with plates, toaster, frying pan, mugs.
Business response:
Dear Tina, We are delighted to hear that our team made your stay so convenient and welcoming! It is wonderful to know they could assist in making your room feel more like home. Thank you for taking the time to share your kind words and for choosing Extended Stay America. We look forward to having you back soon for another comfortable and enjoyable visit. Sincerely, Hotel Management
One of the best Extended Stays I've been too ! Very quiet and the staff was very helpful and accommodating
Outdated, no coffee maker in the room, in room refrigerator did not work
Business response:
Dear Michele, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced with the in-room amenities, including the refrigerator and the absence of a coffee maker, as this falls short of the comfort and convenience we aim to provide. We understand how these issues can affect the enjoyment of a stay and regret the disruption they caused. Your comments are valuable in helping our team identify areas for updates and improvements to enhance guest satisfaction. We hope you might consider giv... read more
all was good
Business response:
Dear Kenneth, We are thrilled to hear that everything met your expectations during your visit! It is always wonderful to know our guests had a smooth and enjoyable stay. Your kind feedback means a lot to the team at Extended Stay America. We look forward to welcoming you back soon for another comfortable and hassle-free experience. Sincerely, Hotel Management
Afordable price Great customer service could ac and very clean rooms
Location good however the places smells like marijuana, a group of men hanging out front try to pick up my young child no kitchen utensils in the room I was told by another person staying there that you have to ask at the front desk the tub was dirty no housekeeper even acknowledged my room the tv didn’t work all I got from the manager was sorry we are going to replace them…never again will I stay here oh and the so called breakfast is a joke
Business response:
Dear Robin, We sincerely apologize for the concerning issues you experienced during your stay. The safety, cleanliness, and comfort of our guests are our top priorities, and we regret that your visit did not meet your expectations. Your feedback regarding the room condition, lack of kitchen amenities, and disturbances has been shared with our team and housekeeping teams for immediate review. We are committed to addressing these matters to improve the overall guest experience. While we understand your frustration, we hope you... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.