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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was literally so dirty and disgusting and smelled , when we first came in to check in no one was at the front desk and people were standing waiting around for the front desk person she finally arrived she was quiet and didn’t say much not rude but she gave us our room number it smelled like dog urine so strong and asked to be moved to a different room and that was even worse so we left and got a refund and went to the extended stay on 205 professional dr way better
Business response:
Dear Guest, We deeply apologize for the cleanliness and odor issues you experienced during your stay. This is certainly not the standard we strive for, and we understand how disappointing this must have been. We also regret the delay at check-in and the lack of communication from our staff. Please be assured that your comments will be addressed with our housekeeping and front desk teams to ensure these issues are resolved. We sincerely hope you’ll consider giving us another opportunity to provide a better experience.Sincerel... read more
Impressed with the cleanliness
Another good stay at this facility. Always clean and stocked. Friendly staff, seamless check in.
Business response:
Dear Guest, Thank you for your feedback. We’re thrilled to hear you enjoyed another great stay with us! It’s wonderful to know our team provided friendly service, your check-in was seamless, and the room met your expectations for cleanliness and supplies. We strive to deliver consistency and comfort every time you visit, and your continued support means the world to us. We appreciate your loyalty and can’t wait to welcome you back to Extended Stay America for another excellent stay soon.Sincerely,Hotel Management
Okay stay Room was clean and spacious. Breakfast consisted of packaged muffins and Nutrigrain bars. Coffee, no juice. Price of the room was good for this area. For that reason I would stay there again.
Business response:
Dear Guest,Thank you for staying with us and sharing your feedback. We are pleased that you found the accommodations comfortable and that the pricing met your expectations. However, we understand that the morning meal options may not have fully met your needs. Guest satisfaction is important to us, and we appreciate your input as we continuously work to enhance the overall experience. We are grateful for your willingness to return and look forward to welcoming you again in the future.Sincerely,Hotel Management
The room was run down. Furniture chipped, peeling off, and carpet was stained and disgusting. The air system had dust in it. Me and my son were congested all night. The beds are very uncomfortable and the pillows are flat and small. Will NOT recommend to anyone or return to this place. Waste of money.
Business response:
Dear Guest, We’re sorry to hear that your stay did not meet expectations. We understand how important a clean, comfortable environment is, and we regret any inconvenience caused by the room condition and air quality. Your concerns will be shared with our team for review and improvement. Guest comfort is a priority, and we appreciate your insights to help us enhance our services. We hope to have another opportunity to provide you with a better stay. Sincerely, Hotel Management
The hotel is older and the room is basic with a little wear and tear, but it's clean, quiet, and convenient and that's most important to me. The front desk was helpful and personable. Suitable for a long term stay.
Good
Business response:
Dear Guest, Thank you for your feedback! We’re glad to hear that you had a good stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests. We appreciate your stay and look forward to welcoming you back for another great experience at Extended Stay America in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.