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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude staff and kept calling for us to check out a hour and a half early
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused during your stay, particularly regarding the early check-out request. This is certainly not the experience we want to provide our guests. We will address this matter with our team to ensure better communication in the future. Your comfort and satisfaction are very important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay next time.Sincerely,Hotel Management
Jamais plus
Business response:
Dear Guest, We deeply regret that your experience did not meet expectations. We strive to provide a welcoming and comfortable environment for all our guests, and we take your comments seriously to make improvements. Please accept our apologies for the inconveniences you faced during your stay. We hope you’ll consider giving us another opportunity to provide you with a better experience. Sincerely,Hotel Management
staff is wonderful
Business response:
Dear Guest, Thank you for your review. It was filled with so many kind comments! We are thrilled you had a great stay with us at Extended Stay America. Thank you for mentioning our staff. They are a true asset to our hotel, and we will surely share your compliments. Once more, thank you for your feedback; we hope to see you again soon! Sincerely,Hotel Management
I checked in Friday night late. I called the front desk to confirm my room 2 hours before I arrived. It was an India guy who couldn’t speak English. He got upset and hung up on me. When I arrived, he gave my room away and told me I had to pay $180 more to get a bigger room that available. I said no and told him I already paid for my room I’m not going to pay again. He insisted. So I called the brand call center. Then the front desk guy gave me a big room. The next day they made moved all my stuff to the new room. I was late ... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during your check-in process and the inconvenience of being moved to a new room. We understand the frustration of dealing with miscommunication and will take immediate steps to ensure better language support at the front desk. We also regret the cleanliness issues you encountered and will address these concerns with our housekeeping team. We appreciate your patience and hope to welcome you back for a better experience.Sincerely,Hotel Management
Not clean bad smell not recommended. Do not let the picture fool you.
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management
It’s cheap, expected
Business response:
Dear Guest, Thank you for your feedback. We understand that affordability is important, and we aim to provide a budget-friendly stay while maintaining comfort and basic amenities. While we offer value accommodations, we’re always working to improve our guest experience in all areas. We appreciate you choosing our hotel during your travels. Thank you again, and we look forward to welcoming you back.Sincerely,Hotel Management
Check in was great and went down hill from there.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered afterward. This is certainly not the experience we want our guests to have, and we will investigate the areas that caused your disappointment. However, we’re glad to hear that your check-in experience was positive. Your comments are important to us as we work to improve our service and facilities. We appreciate you bringing these matters to our attention, and we are committed to providing a more enjoyable and comfortable stay in the future.Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.