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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk staff was nice. That’s about it.
Business response:
Dear Neil, Thank you for your feedback! We are glad our front desk staff made a positive impression. However, we regret that your overall experience didn’t meet your expectations. Your comments are important to us, and we’re committed to improving our service. We hope you’ll consider staying with us again as we strive to provide a more enjoyable experience in the future. Thank you for sharing!Sincerely,Hotel Management
Good
Business response:
Dear Bedlu, Thank you for your feedback! We’re glad to hear that you had a good experience during your stay. Our team works hard to ensure our guests feel comfortable and satisfied, and it's wonderful to know we met your expectations.We look forward to welcoming you back for another great stay in the future!Sincerely,Hotel Management
Good price and large space. I think it is a good hotel only the carpet wasn’t appealing because it was not clean. The TV wasn’t working as well.
Business response:
Dear Franckel, Thank you for your feedback. We’re glad to hear you think positively of our hotel! We sincerely apologize for the cleanliness issue with the carpet and the TV not working during your stay. Your comments are important to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your understanding and look forward to welcoming you back to Extended Stay America for an even better experience in the future. Sincerely,Hotel Management
Staff member in confrontation with fest at front desk guest was out of order
Loved the room worth the kitch and really reasonable price
Business response:
Dear Brad, Thank you for your kind words about Extended Stay America! We are thrilled to know that you loved your room and found the kitchen area and price to be a great value. Providing a comfortable and convenient stay for all our guests is our priority, and we are happy to have met your expectations. We look forward to welcoming you back soon!Sincerely,Hotel Management
Staff are very kind, friendly and knowledgeable
Everything
Business response:
Dear Tenylle,Thank you for your wonderful review! We are thrilled you had such a positive experience at Extended Stay America. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,864 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.