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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
place needed some repairs and vacuuming. the “breakfast” consisted of coffee and nutravalley bar.
When I checked in they tried to charge me even though I had already paid. When I got to the room it smelled bad - like people had been smoking (in a non-smoking room). The cabinets were falling off and it just had a gross feeling.
Business response:
Dear Tiffany, Thank you for choosing us. We are sorry for not meeting your expectations. Our team works hard to keep the area clean and fresh; therefore, we regret if they overlooked a few issues in your room's preparation, and we apologize for the inconvenience. We have discussed this with our housekeeping and maintenance staff, and steps are being taken to ensure this is not repeated. Also, we regret the service issues you encountered with the payments; we shall instruct our concerned individuals to be careful with these i... read more
The room is clean with a nice lounge chair and full kitchen; however, someone's food was left in the fridge and freezer which was rather gross to find. The toilet doesn't flush even with all the directions! I wish there were plug-ins for my phone and computer to charge, which other hotels conveniently have nowadays.
Business response:
Dear Holly, Thank you for evaluating your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your guest room. We will continue to keep striving for improvements at every turn, and your feedback is, indeed, instrumental towards that goal. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was our pleasure hosting you, and we hope to welcome you b... read more
Terrible condition
Business response:
Dear Dawn, We are disheartened to read your stay with us was anything other than perfect. We agree that some areas in our hotel are beginning to show their age, and we are having similar discussions and have shared your feedback with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
It was quiet, we had no problems but it was in an area that was secluded. There was nothing to do but it was ok to just sleep there
Old building in need of a face-lift. Desk staff very friendly and accommodating. Room was very clean- hot shower and comfortable bed. Very good for the price.
Business response:
Dear Jim, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management
Dirty Stay away from this place it is dirty and my room smelled like urine I had to get my own bed sheets the worst place to stay
Business response:
Dear Kristy, Thank you for staying with us and choosing our location. We apologize for not meeting our commitment to providing clean and fresh accommodations. Your feedback has been shared with our housekeeping team for immediate review and action. We hope that this experience does not discourage you from staying with us again in the future. Have a safe journey!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.