This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Save yourself When we walked in the vestibule and lobby smelled like a dispensary. The desk clerk was very nice and accomodating. The room was very plain (which im ok with) but the tv was glued to the desk so it could not be moved at all. The kitchen area had no dishes or utensils. Just a note that if you wanted those things you eould have to ask the desk. No coffee maker of coffee.. we were informed there was "breakfast in the morning in the lobby whih consisted of 2 cabinet drawers that were pulled open and full of breakfa... read more
Business response:
Dear Jeremy, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. Sincerely,Hotel Management
An awful smell from probably a room where they were cooking with spices
Business response:
Dear Robert, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Urine stains all over the toilet seat. Only shampoo and soap provided. NO SHOWER HEAD in the tub shower, just a hand spray nozzle. The bed was so low to the ground, it was most likely for a disabled person. The room smelled like chemicals. Noisy traffic sounds from outside. I will strongly discourage anyone from staying here.
Business response:
Dear Vanessa, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will return so that we can provide you with a better experi... read more
Its a dump
Business response:
Dear Curt, Thank you for sharing your comments. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Please reach out to us for further assistance, and we hope you allow us to change your experience on the next visit. Sincerely,Hotel Management
no towels in room, tv didnt work
Business response:
Dear Brian, Thank you for your review of our hotel. We are glad that you liked your stay overall. However, we would like to apologize for the issues you encountered during your stay with television. We will convey these concerns to the proper individuals, and we thank you for sharing this with us. We hope to have the opportunity to welcome you again soon.Sincerely,Hotel Management
The staff is extremely professional and helpful. I appreciate their friendly demeanor and always wiling to help attitude. Im very grateful for Tanika shes the best and deserves a big raise.
Baño atorado , no se podía usar el lavamanos, lámparas sin luz, no hay sitio para el desayuno, es a la entrada solo cafe
Business response:
Dear Ana Maria, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We have taken note of your concern to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.