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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing fancy but staff was pleasant Nothing fancy. No coffee pot in room or available downstairs. Mentioned this to the person who checked me in and asked where to get coffee? Decided not to drive out to pick some up. Next morning I mentioned I was disappointed there was no coffee and was told I should have asked for a coffee pot for my room. Had no clue I was suppose to ask. But truth is, unless I brought my own water, there would d be no way I could have used the water from the sink. Tons of chlorine or something in the w... read more
Business response:
Thank you for taking the time to evaluate your stay. We are happy to know you were overall impressed with our accommodations and that our staff was helpful to your needs. That said, we are sorry for not meeting all of your expectations. We appreciate your feedback as it shows the areas where we can improve. We look forward to welcoming you back soon. Sincerely, Hotel Management
I've had worse It was a great stay however the customer service isn't the best and we had a cleaning lady just stand there and state at us for awhile it was unnerving lol also not really a breakfast. Coffee and hot water for tea, hot chocolate and oatmeal
Business response:
Amy, thank you for choosing Extended Stay America for your visit. We are glad to know that your stay with us was enjoyable. That said, we are sorry for the inconvenience you experienced while here. We value your feedback and have taken note of it. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
N/A
Manager was very attentive and helpful
Business response:
Jean, we are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality! Thank you for being our guest. We hope to be your first choice every time you visit our area. Sincerely, Hotel Management
Wonderful accommodations on every level. The staff was very courteous and professional. Great stay.
Staff workers were nice, although they really couldn't help me with any of my issues or concerns. I questioned when the last time the fire detectors were checked as they were extremely filthy in my room. They stated having amenities that you may have forgotten or need like paper plates, plastic ware, paper towels, etc... They had none when I needed it. They let me change rooms because my freezer/refrigerator didn't work. Room had an iron, but no iron boards! Turned on heater, horrible burning smell all night. Turned on AC, m... read more
Business response:
Charles, thank you for the candid review. We regret not meeting your expectations and apologize for the concerns you outlined with your room. We will share your comments with our maintenance team and make sure the problems are resolved immediately. We will also share your comments with our housekeeping team regarding the cleanliness issues you outlined and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the o... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,864 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.