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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Damien, thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
The bed was a little lumpy...Not sure that they cleaned the linen after the last person. Will stay again, but bring my own linen
Business response:
Sonya, thank you for being our guest at Extended Stay America. We are glad to see the rating as it states you had a nice time with us, but we regret the discomfort you had with the mattress. We value your feedback and look forward to seeing you again soon. Sincerely, Hotel Management
Decent stay
Business response:
Michelle, thank you so much for the kind rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Business response:
Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Hotel is pretty average. Starting to show wear but for the price it is expected
Business response:
Jazmin, thank you for sharing your review. We are pleased overall you had a pleasant experience and that you found us to be a good value. We value your feedback and hope to see you again in the future for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
The location was great. For the price you can not beat it. There was a lot of space.Next time we will get the suite.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a great visit and that you enjoyed our ideal location and the value we offer. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
This hotel needs an update. Everything was just OK.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but we regret any inconvenience caused. We value your feedback and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Front desk staff when I arrived at 11PM was on her way out stating her shift had ended and the night staff member was on his way to work. We waited for 10 mins before the overnight staff member showed up to check me in. Very poor first impression on customer service.
Business response:
Thank you for choosing our hotel. We are sorry you did not have a positive check-in experience and regret the inconvenience caused. We have shared your comments with the appropriate individual so that we can better serve our future guests. We understand your frustration and hope you will visit us again in the future for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,833 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.