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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you can’t do it right, you should start over
Business response:
Dear Mark, We appreciate your feedback and regret if your experience did not meet expectations. Guest satisfaction is crucial, and we apologize for any shortcomings. Your insights are valuable, and we'll use them to improve our services. If your travels bring you back to the area, we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Was ok
Front desk closed…took us 45 minutes to get to someone who could call night manager to check us in…then no blankets….other family member, no pillows!
Business response:
Dear John, Thank you for your honest feedback about your recent visit. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. We value your feedback and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management
Paid for a double bed room only to find there was only a single full size bed available
Business response:
Dear Greg, Thank you for reviewing our hotel. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know our apologies will not make up for the inconvenience, but we indeed are sorry. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management
You get what you pay for. Questions to ask: how many abandoned cars in the lot? How many long term residents? The front desk closes at what time! Vending room closes at what time?
Business response:
Dear Keith, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Reserved a King suite, but by the time when we arrived (10pm), the door was locked, the reception not staffed. When we finally got in, the reception looked in disarray... boxes and papers everywhere. The receptionist went on with her conversation with her girlfriend, whi was standing right next to us, and wasn't even looking at us!! We finally got our room, ... 1 double bed, in a room that reeked of soup and smoke, carpet was dirty, and frayed! When we went back to the reception for a change of room since we payed for a King... read more
Business response:
Dear Nathalie, Thank you for choosing us and sharing a review of your stay. Your experience does not reflect our usual standards, and we apologize for the challenges you experienced and any inconvenience with your reservation and the state of the room. We'll investigate these issues further and address them to ensure a better experience for our guests. We appreciate your valuable feedback, and we hope you consider giving us another opportunity to provide a more positive experience in the future. Thank you for sharing your co... read more
The housekeeping was started but not finished in the bathroom. NO towels or washcloths and used soap from previous guest. The property couldn't locate my reservation, so it to calls to Expedia and a half hour to checkin. When finally got to the room it was ok, but not totally finished cleaning and NO towels and housekeeping was gone.
Business response:
Dear Cheryl, Thank you for sharing your feedback. We appreciate your feedback and apologize for your inconvenience during your stay. It's important to us that your experience is as seamless as possible. Your comments have been noted, and we will work on improving our procedures. We value your business and hope to provide you with a more enjoyable stay in the future. Your comfort and satisfaction are our top priorities.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.