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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice location
No cookware in room Noisy rooms per talking loud and can hear throughout hallway Rip carpet in hallway exiting elevator Dirty entry way to check in Room kitchen counter tops dirty
Business response:
Dear Edward, We appreciate your review and thank you for your feedback. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was ... read more
Easy drive places. It’s not really a breakfast in the am. I pick those hotels to saved money but w e has to go out to eat. It was granola bars and coffee
Business response:
Dear Jessica, Thank you for your review; it's nice to hear you enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will make a note of your feedback as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management
The room wasnt clean. The kitchenette has crumbs every where. The toilet system is just plain weird. It doesn't want to flush for eco friendly reasons but it's just weird. We had to open up the back just to get it to finally flush. There were stains on all the furniture. It just felt run down. There was no breakfast left and the breakfast station was a mess. The parking lot felt unsafe. I was worried about my car all night. It was LOUD inside the room. I vould hear conversations and partying from above and beside us all nigh... read more
Business response:
Dear Guest, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
Good stay It was great except breakfast was til 11 but we went at 1045 and everything was cleaned up and gon
Business response:
Dear Tennelle, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you enjoyed everything except the breakfast. We work hard to provide high levels of service so we meet our guest's expectations. We are sorry that you have missed out on the complimentary breakfast. We will share your compliments with our team to let them know their efforts are appreciated and to make them aware of the closing time for breakfast. Thank you for choosing our hotel, and w... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.