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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The breakfast wasn't ready when I left this morning.
Business response:
Dear Marlene, Thank you for your feedback. We are sorry to hear that breakfast wasn't ready when you left. At Extended Stay America, we are always looking to improve our services and ensure all guests have a positive experience. We hope to better meet your expectations during your next stay!Sincerely,Hotel Management
not so great. Room very dated. Lack of any convenience touches.
Business response:
Dear Guest, We sincerely apologize for the dated appearance of your room and the lack of convenience touches during your stay. Your comfort and satisfaction are our top priorities, and we regret falling short of your expectations. Please rest assured that we are actively working to address these concerns and enhance the overall guest experience. Your feedback is invaluable as we strive to improve our accommodations continuously. If you decide to stay with us again, we would be grateful for the opportunity to provide you with... read more
I’ve been here twice the first time the room had ants and I woke up in the morning. They were crawling all over the nightstand and my phone, but I did not see any ants the most recent Room
Definitely would not recommend We stayed for a basketball tournament. The room was very old and outdated. There were paint chips coming off of the toilet and bathtub. The television didn’t work and the tables in the room were broken. When we told the front desk they said there was nothing they could do.
Business response:
Dear Kandice, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the outdated room, paint chips, broken furniture, and non-functioning television. It is disappointing to hear about the lack of response from our front desk and the inability to assist with your concern. Your comments have been shared with our team to address these concerns promptly. We regret the inconvenience and hope you consider giving us another opportunity to provide a better experience in the fu... read more
There’s a reason it’s one of the most inexpensive in the area…it was dirty, the hallway and stairwells smelled like animal urine and marijuana, I doubt the sheets were cleaned as we found dirt and hair on them, and we were only given one bath towel. The toilet seat was stained and the room smelled more like someone’s else’s home than a hotel. It rained while we were there, there was bucket in the hallway catching water from the ceiling. Lots of people loitering and smoking all around the building. “Breakfast” consisted of a ... read more
Business response:
Dear Matthew, We're truly sorry to hear about your disappointing experience during your recent stay. Providing a clean and comfortable environment is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. Your feedback regarding cleanliness, amenities, and overall atmosphere is deeply concerning, and we will address these issues promptly with our team to ensure improvement. We understand your frustration and regret any inconvenience caused. We appreciate your candid feedback, as it... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.