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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dreadful Disgusting Dirty Property The Room was stale smelling with worn furnishings and stained encrusted carpet - bath tub had a patched area and did not appear clean -hallways smelled and were dirty- I would NOT recommend this property- if you find yourself there keep going! Dreadful experience and no staff on duty to take complaints-
Business response:
Dear Guest, We sincerely apologize for the subpar experience you encountered during your recent stay. Your feedback regarding the room condition and cleanliness issues is concerning and will be addressed with urgency. We strive to maintain high standards of comfort and cleanliness for all our guests. Regrettably, we fell short in your case. Please know that we take your comments seriously and will use them to make necessary improvements. We understand your disappointment and sincerely apologize for any inconvenience caused. ... read more
Na
Business response:
Dear Kimberly, Thank you for sharing your rating with us. We are disappointed that you did not enjoy the exceptional experience we are known for providing. We hope you will give us another opportunity to gain your trust.Sincerely,Hotel Management
good
Business response:
Dear nicole, We appreciate your excellent review. We are pleased to have exceeded your expectations and provided you with a positive experience at our hotel. Your feedback will be shared with our team. Thank you for sharing your experience, and we eagerly anticipate the opportunity to host your future visits at Extended Stay America.Sincerely,Hotel Management
Ill be Back........ This hotel is always clean and fresh. The bedding is crisply made (ex navy) and free of dust. The common areas are well kept and free of clutter. The upgraded cashless laundry room is a well spent upgrade. Good surrounding area for walks and jogs and pets.. immediate park and gazebos for just chilling out. Miss Thomas has fixed a few booking errors from hotels.com with professionalism and grace. Overall 10 out of 10 stars.
Bad
Business response:
Dear Osmar, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations and apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.