This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Stay I was not pleased with my stay at all. My room was dirty, linens were stained, there was hair on the bathroom counters and sink. There was hair on the toilet seat as well it seemed like no one cleaned the room before we were there. The sheets were dirty, the entire room smelled like trash because the trash was not taken out. We also had hair on my pillow. If I didn’t come in so late I would’ve complained when I was there but I was tired and had to get to work. I have been to not her extended stays and had g... read more
Business response:
Dear Christo, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much mor... read more
Good enough Room was clean, location and price were right. Good for our 1 night stayover
Business response:
Dear Thomas, thank you for staying with us and posting your review. We are glad you enjoyed most of your stay and found us to be of great value. Our goal is to provide an exceptional experience for our guests, and we’re glad we hit our mark with our convenient location and clean accommodation. We apologize for any unforeseen inconveniences you may have faced during your stay. It was a pleasure hosting you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management
Rating is definitely not a 4.4 out of 5 stars. Reception was very short and not very welcoming. The room was missing the TV remote, a hair dryer and the outlet in the bathroom did not work. The room served it's purpose but was not as clean and functional as it should have been for the rating it has. Location was convenient for the reason for the stay.
Business response:
Dear Eric, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. We apologize that our team fell short of providing you with the excellent service we strive for daily. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay, so we're sorry for not being responsive to your needs. We also apologize for not meeting your expectation with our amenities and for not living up to our... read more
Friendly/helpful staff but not clean Staff was amazing and friendly. I had an issue with my one room where the toilet was leaking from the bottom of the bowl so I got moved to a new room immediately. However, the room I got moved to smelled like an ashtray. I felt gross being in there. The linens were dirty, the bathroom faucet never got warm, the furniture needs updating due to wear and tear, and the hotel door lock was loose. We just stayed there so we didn’t make the 3 hour drive back home but I wish I would have spent $3... read more
Business response:
Dear Megan, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely,Hotel Management
All the service was good but I didn't like that they changed the carpet leaving the doors open in the rooms.
Business response:
Dear Raul, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite comfortable, and the staff friendly and professional. We have noted your observation and will share it with the concerned team member. Thank you for being our guest, and we look forward to seeing you in the future!Sincerely,Hotel Management
Hajanahjaj
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.