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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jonathan, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Hotel was very noisy bed was not comfortable location was good and seemed to be in a good area
Business response:
Thanks for choosing us for your needs. Although you liked certain aspects of our hotel, we are sorry you couldn’t experience a good night’s sleep due to the noise and bedding issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Good for what we needed. It was an OK stay. The facility was a bit run down. Cigarette smell in the elevator and somewhat bare bones in the room. The bed was comfortable and clean. That was a plus. We did not need more than a good night's sleep from this stay and we got that. I was glad we did not need anymore than that. If we had, I would have been disappointed.
Business response:
Patricia, it was a pleasure having you as our guest at Extended Stay America. We are delighted to know you had a great stay with us and that our offerings were to your satisfaction. The feedback for the odor is shared with our housekeeping team to do the needful. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
When we checked in we were sent to a dirty room, then had to go get another room which took a few minutes, but then we for to that room it was out dated and the pillows were thin as tissue paper. My neck hurt when I woke up. I stayed in the room for two days, but will be letting management know.
Business response:
Teresa, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Gary, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Good service Clean and nice service at lobby, I like to clean and service
Business response:
Thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that our courteous staff made your stay a home-like one. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
A Good Stay My stay was really good. The location provided good access to the highway and was located pretty close to a major shopping area. I recommend that an air!clothing freshener be added to the laundry.
Business response:
Derek, thanks so much for the awesome review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Nice Staff was very friendly. Nice and clean rooms.
Business response:
Thank you for staying with us. We are thrilled you were impressed with service offered by our staff and that you enjoyed your stay. Your compliments have been shared with the entire team for a job well-done. Thanks again for making Extended Stay America the choice of your hotel, and we would love to invite you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 4.3 star rating with 1,077 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.