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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Experience Microwave was not cleaned , it had all the food remains Table lamps was not working. no kitchen utensils Bed had hairs They say complementary breakfast , but just coffee and cupcake on option of juice and fruits They dont have shuttle or van for local drop off or pickup And finally the hotel rate is costly with these facility.
Business response:
Anand, thanks for being our guest. We are happy to know you liked our convenient location and that you had an overall nice stay. However, we apologize for the cleanliness issues you encountered in your room and regret the inconvenience caused. We have followed up with our housekeeping staff to investigate where we missed a step and will take corrective action to ensure such problems are not repeated. Your comments regarding breakfast specifics have been shared with our Brand Leaders to assist them when determining new offeri... read more
All good.
Business response:
Nathan, thank you for writing a review about your stay at Extended Stay America. We appreciate knowing how much you enjoyed here and that we were able to meet almost all of your expectations. Thanks again for the wonderful feedback, and we look forward to welcoming you back soon when in the area. Sincerely, Hotel Management
All good
Business response:
Nathan, thank you for writing a review about your stay at Extended Stay America. We appreciate knowing how much you enjoyed here and that we were able to meet almost all of your expectations. Thanks again for the wonderful feedback, and we look forward to welcoming you back soon when in the area. Sincerely, Hotel Management
This is a very nice hotel for its class. It's quiet and clean and the staff are friendly.
Business response:
Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
ok stay Check in was ok. Front desk overwhelmed. Overall the room was clean. Just needs updating.
Business response:
Rachel, thanks for being our guest. We are pleased to read you had a comfortable stay with us and found our service along with all of our facilities up to your satisfaction. It was a pleasure having you as our guest, and we hope to see you both again soon at Extended Stay America. Sincerely, Hotel Management
A decent stay Two night stay with no housekeeping service. No wash clothes in the room and had to get from front desk. Quiet and room was decently clean. Fidge and appliances clean. Service reps were friendly enough and continental breakfast was good for my little ones. Would stay again but would recommend upgrading the appliances. Overall 3 stars
Business response:
Tamika, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Business response:
Mary, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Great stay The front desk was very nice, they helped me get into my room quickly and with no hassle. I would come back again.
Business response:
Thank you for staying at Extended Stay America and your very nice review. We were thrilled to read how much you enjoyed your stay with us and your kind compliments about our Front Desk staff. We will share your gracious feedback with them and thank them personally for what they are doing daily, as it is exactly what hospitality is about. We look forward to welcoming you back to our hotel very soon. Sincerely, Hotel Management
very nice area things to do places to go thanks the front desk is very professional keep up the good work thanks for everything happy holidays
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the attentive service provided by our Front Desk associates. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 4.3 star rating with 1,077 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.