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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is convenient and affordable . I enjoy the area of the hotel and not having to pay for any utilities and cable.
Not sure why people give bad ratings? The front desk staff is very helpful. The room was clean. There is a kitchen in the room. Something you wouldn't find in a Hilton hotel. Thanks.
Business response:
Dear Steve, thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you are with the overall experience. We hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management
Me gusto la atención.
Convenient for singles and families there's places to visit restaurant and grocery store shopping nearby the hotel .
Business response:
Arleen, thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being so close to restaurants and grocery stores. Thank you for being our guest. We look forward to your next visit to Extended Stay America. Sincerely, Hotel Management
Nice place to stay
HORRIFYING BATHROOM Where to begin... I arrived and saw 2 guys behind the counter. They saw me come in, and continued their conversation while i stood there. Then one guy completely walks away, and the other guy starts looking at the computer screen. Neither has greeted or acknowledged my presence at all! I said, "Is there something i need to do on the kiosk to check in?" Guy 1 says, no what is your name. I give him my info and besides taking a long time, the rest of the chileck in process is uneventful. Just based on the (l... read more
Business response:
Andre, thank you for leaving a review. We apologize for not providing the welcoming hospitality you should have received upon arrival. Please be assured we will follow up with the appropriate front desk individuals and take measures to ensure we are well poised to serve you better. Furthermore, we are genuinely sorry for the issues you encountered in the bathroom and for the inconvenience caused. We have shared your comments with our housekeeping team and have taken steps to make sure we focus on providing refreshing and fla... read more
Business response:
Dear Renea, our goal is to provide every guest with an outstanding stay; therefore, we sincerely apologize for any difficulties you may have experienced. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon. Sincerely, Hotel Management
Booked for king size bed. Only thing a available was queen size. Toilet seat was filthy, had to use seat covers. Refrigerator door handle was dirty. Please note. Pictures are available. Requesting full refund on this account. Front desk reduce my charges to 88.98. Please advise. Where do I send the pictures ?
Business response:
Crescentia, thank you for taking the time to share your review. We regret not being able to accommodate you in a room of your choice. Furthermore, we truly apologize for the cleanliness issues you encountered. Your comments have been shared with our housekeeping team, and we will take proper action to ensure we focus on providing clean and comfortable accommodations to our guests. Regarding any financial queries, we encourage you to reach out to our front desk for assistance. We are grateful for your feedback and hope you wi... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.