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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not stay here again. First time at an Extended Stay so probably will avoid them all the future. No hot water; staff knew it had been an issue but did not check to see if it was repaired before giving us the room—multiple rooms available when we checked in.
Business response:
Donna, please accept our apologies for providing a less-than-perfect experience during your stay. We are very sorry for the difficulty you faced due to the lack of hot water in your suite. Although we are confident that this is an isolated incident, this in no way excuses the fact that we failed to provide you with better customer service. We encourage you to revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
This property is one of the places i love to stay, it is clean and safe environment and the staff is always ready to assisted, The assistant General Manager is very nice, hard working and professional. I love to stay here anytime i have the opportunity.
Business response:
Kadiatu, thank you for choosing Extended Stay America and taking the time to share your review. We are thrilled to know you loved our well-kept property and thoughtful associates. It is a pleasure to host you, and we look forward to welcoming you back whenever you are in the area. Sincerely, Hotel Management
The hotel is convenient for people who are having a hard time finding a place to stay . The rates are good and you have the option of apartment living without having to pay for all the amenities of apartment living . You have the option of your room being clean every week and you having breakfast coffee and muffins every day.
Business response:
Dear Arleen, we are delighted you had a great experience during your stay. We strive to provide the best service, and when our guests recognize this, it means the world to us. Thank you once again, we look forward to your next visit. Have a wonderful day, and travel safely. Sincerely, Hotel Management
Great for the price!
The hotel is convenient for you and it have a lot of amenities that helps while you look for a permanent housing . The staff is very genuine and thoughtful especially Ms Irene the maids maintenance they are very helpful and reliable .
Business response:
Dear Arleen, your compliments were a pleasure to read, particularly regarding our staff member Irene. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. Thank you, and looking forward to welcoming you back soon. Sincerely, Hotel Management
I like the convenient of apartment living in a hotel room . I really enjoyed the room because I don't have to pay for utilities or for cable or have a water bill like most apartment complex. The convenient of being able to cook your own meals is awesome when I need to go shopping there is a Walmart very close to the hotel the staff especially Ms Irene is so kind and helpful and she make sure you have everything you need .
Business response:
Arleen, thank you for choosing Extended Stay America. We appreciate you mentioning how convenient it is to have a kitchenette in your suite, as this is an important feature to many travelers staying for multiple nights. Our staff works hard to ensure that each guest has an outstanding experience, so it is always nice to be recognized for a job well done. Irene will be thrilled that you singled her out with compliments! It was a pleasure having you, and we look forward to welcoming you back for another outstanding experience.... read more
The hotel was convenient in terms of temporary housing. The amenities are included when you pay for your room the staff are very helpful and it's a clean place.
Business response:
Arleen, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.