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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
Nice hotel close to the biggest shopping center It was good place so quiet. I will be there all the time I come to MD
Business response:
Thank you for being our guest. We are delighted to read you enjoyed your comfortable stay and that you liked our convenient location close to the points of your interest. All of us at Extended Stay America look forward to hosting you again soon. Sincerely, Hotel Management
just okay Very basic hotel that did not smell fresh. Older fixtures. Mold in bathroom
Business response:
David, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Juan, thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
The hotel was fine but minimal luxuries. A curtain instead of a door for the closet. No ice machines. Continental breakfast was coffee and packaged muffins or oatmeal. Bedding and pillows old.
Business response:
Thank you for being our guest. Please accept our apologies for not meeting your expectations. We received many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore, we do not have ice machines on our property. Your feedback about our breakfast has been shared with our Brand Leaders to consider while planning the menu in the future. We hope you will consider giving us a second chance in the future so we can provide a much better experien... read more
One of the best Extended Stays Hotel snob and this was one of the better if not best ES hotels. Clean, comfortable, functional. Manager has this place in good shape. Desk staff curious about feedback at checkout, which is always a good sign. Very high value recommendation,
Business response:
Kevin, thanks for recommending Extended Stay America and for the feedback. We are delighted to read you had a comfortable stay and that you liked the service offered by our staff. Thanks again for being our guest, and we look forward to being the hotel of your choice every time you are in the area. Sincerely, Hotel Management
Business response:
Gisela, we are so happy to know you thoroughly enjoyed your stay at Extended Stay America. It was a pleasure hosting you, and we hope we will continue to be your hotel of choice when your plans bring you back to our area. Sincerely, Hotel Management
Nice Little get away. The stay was a normal stay. I enjoyed myself and generally do this just to avoid a normal boring weekend at home.
Business response:
David, thanks so much for the feedback on Extended Stay America. We are thrilled to know you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Bad Experience Microwave was not cleaned , it had all the food remains Table lamps was not working. no kitchen utensils Bed had hairs They say complementary breakfast , but just coffee and cupcake on option of juice and fruits They dont have shuttle or van for local drop off or pickup And finally the hotel rate is costly with these facility.
Business response:
Anand, thanks for being our guest. We are happy to know you liked our convenient location and that you had an overall nice stay. However, we apologize for the cleanliness issues you encountered in your room and regret the inconvenience caused. We have followed up with our housekeeping staff to investigate where we missed a step and will take corrective action to ensure such problems are not repeated. Your comments regarding breakfast specifics have been shared with our Brand Leaders to assist them when determining new offeri... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 4.3 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.