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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too much dirt everywhere, floor is not clean. Overall i give them 1 star
Business response:
Dear Guest, We appreciate you bringing this matter to our attention. We are truly sorry to learn that the condition of your accommodations did not meet expectations. Our priority is a clean and welcoming environment, and we regret that this was not reflected during your visit. Your observations have been noted and will be addressed with the appropriate team members. We hope for another opportunity to provide a significantly improved and more comfortable experience.Sincerely,Hotel Management
Horrible, they charged me for internet when they said the internet was free. This looks ugly when they lie to you.
Business response:
Dear Guest, We sincerely apologize for the confusion regarding the internet charge. Our intention is to offer clear information about all amenities, and we regret any misunderstanding during your stay. Please know that we are addressing this internally to ensure better communication moving forward. Your experience matters to us, and we appreciate you bringing this to our attention. Thank you again for choosing us, and we look forward to welcoming you back with improved service.Sincerely,Hotel Management
They didn’t have enough pans, but that was before finding that the stove didn’t work. There was a towel that has been used by the previous guest. I’m assuming. There were also crocs and dirty socks under the bed.
Business response:
Dear Guest, We sincerely apologize for the issues you experienced with the cleanliness of your room, missing kitchen items, and stove functionality. Your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We are committed to providing a comfortable and well-prepared stay for all our guests. We appreciate your honesty and hope to have the chance to welcome you back for a much better experience.Sincerely,Hotel Management
Outdated building, furniture, etc. Missing a remote for TV, conditioner, bodywash, drain stopper in the sink, hair dryer, etc.
Business response:
Dear Guest, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them to improve our guest experience. Further, we regret that the condition of the furniture and building was not to your expectations. We will discuss this with the concerned team and ensure we are improving as we move ahead. Our front desk team is always here to assist you. Ple... read more
The room conditions was really bad
Business response:
Dear SEYED, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and regret that it did not meet your expectations. Cleanliness and comfort are a priority for us, and your comments will be reviewed to ensure we address this issue for future guests. We understand the importance of a pleasant stay, and we deeply regret that your experience fell short of that. Your feedback is valuable, and we are committed to making necessary improvements to enhance future guest experiences. We hope you wi... read more
Bed was not made it looked slept in there was someone’s eyelashes stuck to the chair as if the room was not cleaned before making it available to book again water didn’t get hot and it was very noisy. Staff said they couldn’t do anything about the problems I brought up
Business response:
Dear Rahmere, Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the housekeeping oversights, the issue with the water temperature, and the noise disturbances that affected your comfort. It is regrettable that our team was unable to address your concerns satisfactorily at the time. Your feedback is invaluable, and we will work to ensure such issues are resolved timely and adequately. We appreciate your candid input and hope you will consider giving us another opportunity.Sincerely,Hote... read more
The alarm sounded at the middle of the night and when we called the front desk by phone nobody was available, then when my wife went the office the receptionist didn’t know what to do. The issue was fixed until the fire department came. There is mold in the bathroom ceiling in room 165 and sheets in one bed were not clean. Sidewalks didn’t have salt during the snow storm and were slippery (ice).
Business response:
Dear Francisco, We apologize for the inconvenience you experienced during your stay. We understand the alarm issue was unsettling, and we're sorry for the lack of response and communication. The condition of your room and the safety of our walkways is a priority, and we will address these concerns immediately with our team. We truly appreciate your patience and hope to have the opportunity to welcome you back under better circumstances. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.