This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
AVOID THIS HOTEL. The bathroom was covered with hair, their were stains on the sheets and the overall vibe of the hotel made us feel unsafe. We checked in at 11pm, they tried to clean it again, still dirty so we went down to the Best Western in Rockeville at midnight (highly recommend). Tried to get a refund through Expedia and they were worthless too, wasted $350 for 2 nights in a place that should be refurbished with a wrecking ball. If Expedia can not come through for the individual verus the big corporation why even use ... read more
Business response:
Dear James, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Do not stay here ! Dirty , old , run down , we booked for 3 ppl , my husband , and 17 year old Son and I - they said king bed with pull out couch - got into our room , it stunk from smoke which is supposed to be a non smoking room , was musty , dirty , no bedding at all for the sofa bed , I had to call down , the sofa bed the springs were popping through and no way could you sleep on it , the 3 of us full size adults had to sleep together in one bed ! I called the front desk asked if they could bring us another mattress to l... read more
Business response:
Dear Kelly, We deeply regret that your stay did not meet your expectations and sincerely apologize for the inconvenience you experienced. We understand how frustrating it must have been to encounter issues such as the condition of the sofa bed, lack of bedding, and insufficient towels. We are particularly sorry for the discomfort caused by the room's cleanliness, smoke odor, and the unsettling atmosphere you described. Your experience does not reflect our standards, and we will address these concerns with our team immediatel... read more
Sheets and towels were clean and a/c and refrigerator worked. Floor was filthy. Tub was stained. Shower and towel rods were rusty. Beds were uncomfortable. Substantial road noise. Drapes were dirty and didnt close completely. Staff was unhelpful and unfriendly.
Business response:
Dear Barbara, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are top priorities for us, and we are deeply sorry for falling short in these areas. We will address the condition of the floor, tub, shower, towel rods, and drapes with our housekeeping team immediately. Additionally, we are reviewing your comments about staff behavior to ensure a more welcoming experience. Your concerns about noise will be investigated to find possible solutions. We app... read more
Dirty
Business response:
Dear Steve, Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. Cleanliness is a priority for us, and we take such comments seriously. We encourage guests to notify us during their stay so we can promptly address any concerns. Your input is valuable, and we will use it to strive for better service in the future.Sincerely,Hotel Management
r than expected. Notified the hotel well in advance that we would be, only to arrive to find out that the room booking had been canceled. Spent the rest of the stay battling with desk staff. Got a smoky room even though we had booked a non smoking room. Rough hotel, get what you pay for.
Business response:
Dear John, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincer... read more
Business response:
Dear Benjamin, Thank you for your feedback. It is clear that your experience did not meet your expectations. We are committed to improving and would appreciate more details to address any concerns you encounter. Please consider reaching out directly to discuss your experience further. We hope for an opportunity to serve you better in the future.Sincerely,Hotel Management
I didn't like that i showed up to check in and there was no one at the desk, waited for over 20 minutes, called guest relations, still no one showed up to check anyone in.There were 3 other people waiting to check in as well who also had to find somewhere else to stay. Had to find another hotel in the middle of a lacrosse tournament with thousands of guests in town and WAS STILL CHARGED FOR THE ROOM when I never even checked in.
Business response:
Dear Trista, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.6 star rating with 3,011 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.