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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fire alarm went off at 5:40 am. Per the neighbor it was the third time in weeks
Business response:
We know how important it is to get a good nights sleep to have a productive day. We apologize for the fire alarm, and any inconvenience this may have caused. Thank goodness it was a not a serious situation. We hope this will not overshadow your overall great stay with us and you will stay with us again soon. Thank you for your feedback. General Manager
Terrible experience. My first room number 266 was horrible. Microwave and other appliances we're very rusty and unfit for a commercial property. Fire alarm disrupted my sleep and we all had to evacuate the building for almost 30 minutes. There were blood stains all over the bathroom wall. Toilet will not flush. Really bad experience. I was later moved to 103 which was slightly better compared to the first room. I think the state regulatory authorities need to visit this site. There's a lot of shady stuff going on there.
Business response:
Thank you for your rating and your feedback. We apologize for the disruption with the fire alarm and thankfully it was not a serious situation. We also apologize for the less than clean and well maintained state of the first suite you entered. We are in the process of modifying our checklists to ensure our suites are maintained on a regular basis as well as cleaned to our companies high standards. I appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. General Manager
The wifi didn't work...the fire alarm went off at 2:00 in the morning which was such an inconvenience
Business response:
Thank you for staying with us and for sharing your feedback. We are sorry for the issues you experienced with our wifi. We know how important it is to stay connected while traveling. Additionally, we are sorry for the inconvenience of the fire alarm, thankfully it was not a serious emergency. We look forward to your next stay with us. General Manager
Rooms stink. Worst experience. Nothing, very very bad experience.Rooms are stinking and ugly.
Business response:
Thank you for your candid evaluation. I am sorry that we failed to provide you the clean and comfortable suite that you deserved. What you encountered does not meet our standards and we have inspection procedures in place so that this should not happen. We take the cleanliness of our rooms very seriously and steps are already underway to ensure that this does not occur again. I would appreciate the opportunity to make it up to you on a future visit. General Manager
Not enjoyable Didn't have pots and pans. When asked for them, they didn't provide a proper set. The room had strong stench of cigarette, when asked the staff did nothing about i Trash was filled up in front of the room, feted with bad odor.
Business response:
Thank you for review and for sharing your comments regarding areas which need more attention for our guests overall satisfaction. We apologize your suite was not as fresh and equipped as it should be for our guests to enjoy their stay. I hope we will have the pleasure of welcoming you again when your travels bring you back to Dulles. General Manager
Terrible Horrible. Always no one at the front desk had to wait for long time to see anyone in charge. For the first time of whole my life, this particular branch didn't lend kitchen utensil since we were not staying more than three days. In other locations nationwide, we didn't have this kind of upsetting situation at all for our short stay. All the time they provided what we need for cooking. This place was not even clean and very smelly outside because they didn't pay attention in garbage area. Disgusting
Business response:
We are sorry for not providing you with the basics of cleanliness and service for your home away from home visit to the Dulles area. Our teams are committed to our guests overall satisfaction, and we will refocus so we are back to the standards our visitors expect. Thank you for letting us know and it is our hope to have you back as our guest. General Manager
This is a MOTEL not a HOTEL This is a MOTEL! There are no pictures or any mention of this on the website to inform me of this. The site is very misleading. The main picture shows the side and you don't see that the hotel rooms lead directly outside. Shame on you Extended Stay!
Business response:
Monica, We appreciate your stay and for taking time to leave feedback. We apologize for the less than satisfactory stay you experienced. We never want our guests to be surprised or feel that we are being deceitful, we are sorry you feel we misrepresented our hotel on the website. We did verify our brand website as well as Expedia.com and there is an indication of access via exterior corridors. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
Solid 2-Star. When I entered the "non-smoking" room, it smelled so strong of cigarette smoke that it was stronger than smoking rooms I've stayed in. Literally smelled like someone just finished smoking a cigarette right before I walked in. Shocked me how strong it was, and I'M A SMOKER. Over time I realized the smoke smell seemed to be actually covering up a musty mildew scent spewing from the AC unit. Second thing that caught my eye was chip crumbs on the ground. The kitchen was aged and nasty, didn't want to touch anything... read more
Business response:
Your loyalty to our brand is appreciated. We apologize for the less than satisfactory stay you had at our hotel. Our goals are to provide clean, comfortable, well maintained suite for our guests to enjoy so they will want to come back again and again. Thank you for your feedback. We will work on the deficiencies you identified to ensure we are delivering our guests what they expect and deserve. Please give us another opportunity to show you we can be better. General Manager
Check in was horrible. Arrived and it took about 1 hour to get the night manager to open the door. From midnight to 1 am ... not fun.
Business response:
Thank you for sharing this review and the details surrounding your recent stay. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thanks again for being our g... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,440 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.