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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was the only good thing about this place. The air was humid in the room. The first thing I noticed was the fact that it was not clean (pieces of chewed gum on the floor, ants by the door, dead bugs, tub of shower had not been cleaned well,etc). They offered to switch my room but didn't check before hand that it was OK. The fridge also had a leak. Very bad experience to say the least & very overpriced for what you're getting here.
Business response:
Please accept our apologies for the cleanliness and maintenance issues you encountered upon your arrival in your room. Your concerns have been shared with the respective teams for review and action. Everything we do is aimed at providing you with a better hotel experience. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
The toilet would not flush and the TV did't work Otherwise it was fair. I have stayed at other Extended Stay's and they were better
Business response:
Nicholas, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our maintenance team to take the corrective actions. We hope you will consider giving us another opportunity to serve you better. Sincerely, Hotel Management
Mediocre hotel, shabby condition, no housekeeping No housekeeping services. You have to request fresh towels, utensils, and pretty much anything extra or necessary for your stay. I think you have to request housekeeping as well - which is strange to me. I assume that would be a standard in most hotels. The outside of the hotel is very "motel-ish". It definitely has that vibe to it. Staff was mostly indian, not a bad or a good thing, but if you're not familiar with indian culture or mannerisms you might be caught off guard. M... read more
Business response:
Perry, we are disappointed to know you had an unpleasant experience. We are sorry that you were unhappy with our hotel policies and internet service. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying at our hotel. We hope you will give us another opportunity, as our entire team would love to show you the great hospitality you deserve. Sincerely, General Manager
Overbooked for prepaid and confirmed reservation?? Arrived at the hotel just before midnight. Entered the lobby and heard a heated discussion between the night desk and a gentleman who had arrived before us. The desk clerk told the man he did not find a reservation for him in their system. The gentleman was confused because his airline had created a situation for his travel and had made and confirmed arrangements for him less than 20minutes earlier. The night desk clerk essentially told him he had no available rooms and that... read more
Business response:
Jas, We appreciate that you selected our hotel for your visit to the Dulles area. We apologize for the mishap and confusion with your reservation from Travelocity. We always want to welcome our guests to their home away from home and we are sorry this was not the case on this visit. We do hope you will give us another opportunity to get it right with a relaxing and enjoyable, trouble free stay. General Manager
Did not feel safe. People smoking and drinking in stairwells.
Business response:
We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Uncomfortable stay One of my least favorite hotel experiences. I arrived into the hotel late at 245 am, and was told to use the phone outside the lobby. After the gentleman answered, and I said I was there for check in, he grumbled and didn't say anything. Next thing I know, he comes and opens the door. Wasn't friendly while trying to figure out where my room was. This place has theee separate buildings. I was walking around aimlessly trying to find my room. After entering the room, the non-smoking room smelt like smoke. The... read more
Business response:
Douglas, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager
Terrible The front desk attendant seemed to not fully know what he was doing. The door card key system was down. The room was hot and air conditioner didn't function properly. The room smelled of dogs and old cigarettes. The hotel uses Dulles airport as a selling point but has no airport shuttle.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. I have shared your concerns with my housekeeping and engineering team to prevent these issues from occurring again. I hope you will return so we can make it up to you. Sincerely, General Manager
poor lamp and power plug did not work only one, bathroom was dirty, .
Business response:
Heriberta, I apologize for the disappointing stay you had with us. I have shared your concerns with my housekeeping and maintenance team to take corrective actions immediately. I hope you will give us another opportunity to have you as our guest, as I am confident we can replace this experience with a more positive memory. Sincerely, General Manager
Just don't Not happy with guest services. Don't even try to complain about anything ... they just say okay. Noisy and bed is hard as bricks
Business response:
We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so that we can take steps to prevent these issues happening in the future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.