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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Blah At first I was given a room with 1 bed when I reserved a room with 2 beds. The room is old, outdated, smelly and there was no housekeeping. I wouldn't recommend this room to anyone
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. We hope you will consider staying with us again. Sincerely, General Manager
Would not recommend The room smelled disgusting - like cigarettes and body odor. The continental breakfast consisted of a few Nature's Valley bars. I was also unable to receive a refund when I checked out a day early. While the staff was pleasant, the accommodations were not. There was also an issue with the hot water pipes and they made a lot of noise when showering. The hotel also did not offer maid service during my stay. Would never go back!!
Business response:
Thank you for choosing our hotel on your recent visit to the area. We are disappointed to hear that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Hands down the worst hotel I have ever seen Don't stay here. No hot water, no airport shuttle bus, breakfast is a coffee and bagged store muffins. Awful plain awful
Business response:
Katie, Thank you for taking time to review your stay. We strive to provide our guests with the best stay possible and I'm sorry we let you down. Thank you for bringing these issues to our attention. I hope you will give us a chance to exceed your expectations during a future visit. General Manager
Business response:
Thank you for being our recent guest and for sharing a review. We are sorry if we did not fully meet your expectations and we hope to welcome you back for a superior experience in the future. Sincerely, General Manager
Only had one pillow, lamps were unplugged so when I went in the room I couldn't see a thing and some lamps didn't even work. Bathroom including bathub were in poor condition. Not very clean. Stove top had crumbs on it. Looked like someone used the room before I got there and they didn't clean it. Needs major renovatons.
Business response:
We certainly do apologize for the challenging stay that you have described. Our guests comfort is our number one priority and it seems we missed a chance to ensure that your stay was exceptional. We will have our Maintenance Engineers look into any issues that are apparent in your suite and we thank you for alerting us to this concern. It would be our hope to have you return and we thank you for your review. General Manager
Close to the airport. Front desk man not friendly. Rooms nice and clean. 2 pillows only, had to ask for 2 more.
Business response:
Dear Hannelie, Thank you for being our guest and for the feedback. I am happy to hear you enjoy your accommodations. However I am sorry that our front desk was lacking in hospitality. This is not the normal service we provide and our staff has been reminded to make sure we are always friendly and professional. We hope to welcome you back again soon. Safe travels. General Manager
You get what you pay for No hairdryer, and the desk couldn't get me one. Old food left in a drawer in the kitchen. Door didnt close properly from the outside without inserting card key.
Business response:
Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, General Manager
Don't stay here Dirty sheets had drawings with sharpie on it, dirty towels, went to ask the staff for a pan to cook but they said only people who stay there for 3-4 days can use it. booked a 1 queen bed got 2 beds instead and on top they wanted to charge extra when checking out....
Business response:
Thank you for sharing your feedback. While we regret to learn there were aspects of your stay less favorable and the service unlike what we are known for. We will certainly address your concerns with our staff members and leaders so we can improve in all departments. Thank you, and we look forward to welcoming you back again soon! General Manager
Room service. Extremely disappointed in the lack of room service in that we stayed four nights and room service was in the room only once to make the bed. We had to beg for towels and wash cloths and had to take out our own trash. We have been staying in hotels for decades and this is the poorest room service we have ever had.
Business response:
Although you found our location convenient, it seems we missed the mark on providing you with the high quality comfort we strive to provide. Your feedback is greatly appreciated and we will use it to better our hotel for future guests. We apologize the front desk staff did not inform you of our weekly service and that an express service is available upon request. It is our hope you will consider another stay in the future so we may provide you with the stay you deserve. Thank you for your review. General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,440 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.