This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not thrilled.. I arrived late at night and had trouble finding where to check in. Then I had to ascend outdoor stairs in the dark (I am small and 71.). The room was adequate and clean, for the most part, except for fingerprints on the fixtures. The carpet had sticky spots so I didn't walk on it barefoot. The bed was rock hard.
Business response:
Linda, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Ho... read more
Slightly better than airport floor This property claims non-smoking, but you can tell the roon has been smoked in. About hallf of TV channels are out. Beds are metal rail frame where the frame extends several inchs out that could cause injury. No in room coffee maker. Over priced for the quality of the location, unfortunately it was this dump or the airport terminal. Clearly management is taking advantage of distressed passengers. Would no recommend.
Business response:
Thank you for taking the time to review our hotel. We are sorry you experienced so many difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel... read more
Whole experience sucked. Property was a dump.
Business response:
Robert, Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Taycha, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Shady and stinky The title says it all shady characters around. Hotel room reeked and I checked out within two hours of checking in
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Not happy! My room had a smell of cigarette. I saw a hole on the bed. Sink had a residues of cigarette.
Business response:
Elias, please accept our sincere apologies for the problems you encountered and the inconvenience caused due to smoke odor. We have taken a note of your feedback and have discussed it with our housekeeping team to make sure they do a deep cleaning to remove the smell. We hope you will give us another opportunity to have you as our guest, and we are confident we can replace this experience with a positive memory. Sincerely, Hotel Management
never again Stopped for few hours of rest. Stained sheet and blanket. Disgusting. Room needs sweeping. All I needed was a clean room with clean linen.
Business response:
Althea, thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
You can get a better hotel with this price It has terrible A/C makes a huge sound that you can not sleep,the breakfast was included but when we went to get our breakfast there was only coffee I don’t recommend this hotel at all
Business response:
Arman, thanks for staying with us and for the review. We are sorry for the noise issue you encountered with our in-room amenities and that you were unhappy with our breakfast offerings. Your concerns have been shared with my maintenance team to take corrective actions and the breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. On behalf of everyone here, we would like to regain your trust and hope to serve you again in the future. Sincerely, Ho... read more
Stay on if you have too I had to change rooms due to the the air conditioning unit was on its death bed. Room stank of body odor Pillows were inadequate and also stank of body odor. Remote control had dead batteries.
Business response:
Thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,440 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.