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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty rooms Spiders crawling at night on my face, toilet not flushing, room overall very dirty
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our housekeeping team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Room smelled of smoke. Called the front desk to see if they gave me a smoking room by mistake. They assured me it was not a designated smoking room. He did not offer a non smelly room. I left the door open for a couple hours and it was tolerable.
Business response:
We apologize for the odor issue. Also, we are sorry our staff wasn't able to assist you with this problem appropriately. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Fridge and freezer did not work at all in first room! Complained and got a new room with a fridge door that could not be closed properly!
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the concerned team to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Horrible hotel It was not a good hotel. Very bad stay the room needs work. The service was moderate. The front desk smelled like smoke in there. They only put two pillows on the bed and if you ask for anything for the kitchen they may or may not have it. It was like I was in a motel 6 never going there again
Business response:
Paul, thank you for being our guest and for sharing your feedback. We are sorry we missed meeting your expectations and regret the inconvenience caused. Your concerns have been shared with the concerned team members to improve our facilities and amenities moving forward. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management
Not A clean hotel, Bring your own pillow. Our room wasn’t the cleanest, actually it was downright dirty, we only had two thin pillows, the comforter has stains on it, the toilet seat was full of cigarette burns, and the maid walked into our room at 7:30 AM and I was still sleeping? We telephone the front desk to get a blow dryer, and they never answered? So we had to call an 800 number and they notified hotel at which time they called us back.
Business response:
Tricia, thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while being here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
I had the most terrible experiences staying at this location
Business response:
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Load AC unit/very smelly room The general manager was really unprofessional, and refused to help us. The ac unit very load, the fridge looks like it was not opened and cleaning very long time; the room had a very strange smell like smoke even it was listed as non smoking unit, I will never stay with them again.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
I had to wait 20 minutes to check in as the clerk was on her break.
Business response:
Thanks for choosing us for your visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen. Sincerely, Hotel Management
The beds were disgusting! Stains all over the sheets. One bed it looked like blood the other bed it looked like pea. There was some type of bug in one bed. The room smelled bad. The trash hadn’t been emptied from the last persons stay.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.