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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches This hotel room in Sterling, VA had roaches, the toilet would not flush, there was blood on the sheets obviously they had not been changed from the previous occupant. When there was ice from the night before out on the sidewalks they were not probably salted and my husband is in a wheelchair and his chair just about slid off into the street. We were told they would contact Expedia in order to refund us on our stay for at least one night if not the entire stay. This has not been done yet and it has been over a week si... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
There was no wastepaper basket, there were a couple of roaches even though the room was clean and the electrical outlet in the bathroom didn't work.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Stay here but not expect the best Not so happy
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Cheap Apartment Type of Motel First of all, the room was fine with no ants nor insects on the bed. However the Hotel was terrible on service. Instead of asking questions such as, "Thank you for your stay, do you need transportation, and more" just telling me, "You can go." When I requested for 5AM wake up call, there was nothing. In other words, worker was not kind and mentioned how come you did not stay at few star hotel. Anyway I was just there for about 9 hours for hotels.com points collection. Location is not far from th... read more
Business response:
Shin, thank you for choosing to stay at our hotel. We truly apologize for the problem with your wake up call. We have an extremely reliable wake-up call service and can confirm that this was an isolated incident. In response to your review, measures have been put in place to ensure that this is not repeated. On a positive note, we are happy you liked some aspects of our hotel. Again, we apologize for the inconvenience and hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Ma... read more
Horrible Horrible, not clean. there was no toilet paper, and only 1 not even a set of fresh towels. I called the front desk, and I was told they would send someone with toilet paper, and a full set of towels. Nobody ever showed up with these items. The shower/tub was not clean. all in all this place was disgusting,and I am wanting a refund.I stayed in my car truly because there was no where else available to stay at.
Business response:
Lisa, we are so sorry for what you experienced and apologize for failing to provide you with a stay that met your expectations. Although this not typical at our hotel, we obviously have room to improve, and we assure you we will. Meanwhile, please reach us out at our front desk if we can assist you further. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Muy mal por segunda vez mi toilet no servía y los cabinets muy sucios llenos de polvo las personas q hacen la limpieza deben reportar cuando un toilet no está tapado es pésimo fue pésimo llegar ala abitacion y encontrarme con ese problema y no es la primera vez.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I stayed there 3 nights. The front desk was very polite but the bed and the pillows were uncomfortable. As I was trying to watch TV and the World Series in the room, the flat screen TV would unexpectedly turn off. I would try to turn it on again and it may turn on or just stay off. I called the front desk, and I kid you not, I was told to hit the TV on the back and that would help it stay on. I did this and it worked for a little longer before it turned off again. I gave up out of frustration and watched the game on my iPad.
Business response:
Bruce, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Maritza, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This hotel it is dirty and stinks I went to this hotel and, to my surprise, they gave me a stinky room for cigarette and then moved me to another and it was the same. They do not clean the rooms and the beds look disgusting. this hotel is the worst
Business response:
Thank you for your feedback. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,440 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.