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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible The front desk attendant seemed to not fully know what he was doing. The door card key system was down. The room was hot and air conditioner didn't function properly. The room smelled of dogs and old cigarettes. The hotel uses Dulles airport as a selling point but has no airport shuttle.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. I have shared your concerns with my housekeeping and engineering team to prevent these issues from occurring again. I hope you will return so we can make it up to you. Sincerely, General Manager
poor lamp and power plug did not work only one, bathroom was dirty, .
Business response:
Heriberta, I apologize for the disappointing stay you had with us. I have shared your concerns with my housekeeping and maintenance team to take corrective actions immediately. I hope you will give us another opportunity to have you as our guest, as I am confident we can replace this experience with a more positive memory. Sincerely, General Manager
Just don't Not happy with guest services. Don't even try to complain about anything ... they just say okay. Noisy and bed is hard as bricks
Business response:
We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so that we can take steps to prevent these issues happening in the future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, General Manager
Bom custo beneficio A ressaltar: Estão de parabéns pelos recursos para deficientes físico e idosos. Ficamos num quarto adaptado por opção, pois gostaríamos de ficar no térreo. E pude perceber a acessibilidade inserida nas dependências. Pontos a melhorar: Disponibilizar cafeteira nos quartos, bem como alguns utensílios de cozinha (1 par por ex - xícaras e colheres). Visto que estão disponíveis, geladeira, pia, fogão e microondas no quarto e o hotel não dispõe de área para café da manhã, apenas "take-away". Quarto não foi limp... read more
Business response:
Claudia, thank you for evaluating your stay. We are glad to know you liked your well-equipped room, but I am sorry for that you were unhappy with our housekeeping service. To respect the privacy of our guests staying for long periods of time, our cleaning service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We are grateful for the feedback and hope you will stay with us again soon. Sincerely, General Manager
Stay somwhere else! Nicest thing I can say is that it was a room. After the day on the road checked in to find we had no toilet paper in the bathroom. Went to the front desk, clerk gives me a partial roll from their bathroom, and promises to send housekeeping with more, never happened. Room appeared on the surface to be clean, but it felt grimmy without attention to detail. Bathroom soaps were so small they almost disappeared with a couple of uses. Apparently the motel laundery was on the other side of our wall because we co... read more
Business response:
Michael, I was disappointed to read your feedback, and I apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so I am sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat these mistakes. I hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, General Manager
No ice machine, no daily room service, no clean sheets daily
Business response:
Clarence, we appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues in your suite. This service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. Thank you for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely,... read more
Deceptive photos on the web site. After arrival at the hotel and entering the room, we found that it was now at all like the photos that we review before renting the room. The room were old needing repair and not very clean my wife spent an hour cleaning herself before we felt comfortable to sleep there. There were no amenities in the room and we had to make several trips back to the front desk to request the items that should have already been in the room. I am very disappointed that Expidea does not do a better job of chec... read more
Business response:
Michael, Please accept our apology for the less than clean state of your suite upon arrival. We would have gladly changed you to an alternate suite had we been made aware of your dissatisfaction. We will be more consistent with our communication regarding our weekly housekeeping program, linen exchange and upon request dishware program. Thank you for letting us know so we can improve prior to your next stay with us. Sincerely, General Manager
Horrible experience No room service/ no blow dryer / not friendly when asked why room service didn't happen for 3 days when I asked theme to each am before I left.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and ... read more
Not for comfort or work/internet Bed as hard as a floor with a blanket thrown over it. Paid, enhanced Internet is NOT high speed Internet. If you need to work from your hotel, go someplace else. Otherwise, clean, friendly, warm.
Business response:
We appreciate your stay and for taking time to leave feedback. It's great to read about the enjoyable aspects of your visit, and we apologize for the difficulties you experienced. Your review will be discussedwith the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,440 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.